Free Compliance Webinar - 2011 Legal Review
Date: April 20, 2011.   Time: 1:00 pm - 2:00 pm EDT

Contact center legal expert, attorney Joe Sanscrainte will lead the discussion and review some important information regarding wireless contact and data use along with the TCPA ruling that found individual liability for a corporations actions stemming from two recent court cases. Join us for an expanded Q&A session and quick compliance update.

Register Now: https://www1.gotomeeting.com/register/393040152

What I Saw At ATA 2011
by Joseph Sanscrainte

The American Teleservices Association has seen its share of changes over the years (raise your hand if you remember Matt Mattingley) - but I think it's fair to say that when Tim Searcy stepped down as CEO of the ATA, a collective gasp was heard from around the industry. Like no other person in the history of the ATA, Tim had really become identified with the organization, having served as a steady hand during the most tumultuous times to ever face the industry. A fair question to ask before the ATA's national convention last week was: "What's going to happen to the ATA now that its 'wartime consigliare' is no longer at the helm?"*

Well, the early results are in, and they are very encouraging! This year's ATA convention was well-attended, the educational sessions were better than ever, and the events were great. So what if this year's convention was only six months after the 2010 convention! Everything came off beautifully, and the buzz on the street (ok, the convention hall) was that this was one of the best conventions the ATA has staged. The venue was spectacular, and there were always plenty of sessions and events to keep all attendees engaged.

I personally spent a great deal of time on the convention floor, hanging out with the good folks from Contact Center Compliance. Booth traffic was brisk, and many a CCC screaming monkey was sent flying into the distance (apologies to those who happened to be on the receiving end.) Interest in CCC's core scrubbing products was high, as was interest in CCC's industry-leading Compliance Guide. I was also lucky enough to have attended Michele Shuster's seminar entitled "Contemporary Contact: Beyond the Traditional 'Lines' of Customer Reach." Every entity needs to understand how to leverage existing and emerging contact technologies (text, chat, sms and wireless) while maintaining compliance with state and federal laws, and Michele's seminar addressed all of the important issues in an informative and engaging manner.

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Noble Systems User Group Conference (SNUG):

Date: May 17-19, 2011
Location: Westin Atlanta North Hotel, Atlanta, GA

Contact Center Compliance will be exhibiting and hosting a Telemarketing Update for Noble customers with guest speakers Ryan Thurman, Michele Shuster, and Joe Sanscrainte.