While compliance is usually an increasing annual budget item for most companies in the U.S., offshore centers oftentimes have a different take on implementing best practices. One benefit clients have witnessed with the Federal Do Not Call Registry is that response rates for some verticals of consumer goods have gone up since the Registry has grown on size to over 143 million numbers. Offshore centers in many markets have seen this as well, and it has spurred many to increase their focus on compliance; however, some countries and offshore locations provide a haven for the bad apples in the contact center business to proliferate. Just take a look at Canada where it was recently estimated by the FTC that Canadian call centers are responsible for approximately $100 million in illegal business annually, harming U.S. consumers. In comparison, InternationalStaff.net estimates that South Asian call centers operating illegally are currently generating four to five times that amount in total revenues. In addition, InternationalStaff.net estimates that in India on any given business day, there are at least 300 call centers actively engaged in violations of U.S. telemarketing rules and that the actual number of outlaw facilities in India could be twice that figure if unincorporated operations and those with less than 10 seats are included. According to Workforce Management's Matthew Heller, Conseco, Inc. sold its India-based ExlServices because customers complained that they could not understand the call center agents, and Dell Computers pulled two of its products out of an Indian call center due to customer complaints.