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Washington DC | September 9th 2024

About the Event

Our 2024 Advocacy on The Hill - (ARC)Advocacy & Regulation in Consumer Marketing, will kick off with a Welcome Reception, on September 9th at the MGM Resort, National Harbor.

The call center industry faces an unprecedented crisis with new regulations threatening to shutter businesses if urgent action isn't taken. If these bills pass unchecked, the consequences will be dire for businesses and consumers. The dissolution of PACE (formerly the ATA) has left a critical gap in industry advocacy. This gap between the industry leaders and lawmakers has cost us our voice - when we need it the most.    

Join us from September 9th to 12th, 2024, for a multi-day event packed with essential content from our diverse panel of legal minds, industry experts, and advocacy leaders.   

Network with our speakers and fellow compliance and privacy professionals and take an active role in shaping the future of our industry through direct advocacy on Capitol Hill. Together, we will shape the future of our industry and ensure that our voices are heard.

A Word from our CEO, Ron Allen: 'The DNC Team strongly believes in advocacy for the industry. Currently, over 100 bills have been proposed that would have a devastating impact on our industry. It is vital to the industry and its future, that your elected officials hear your voice.  

On September 9th - 12th, DNC will host an advocacy event in Washington DC where we will study each bill of concern and discuss these matters directly with relevant elected officials.

Please mark your calendar, this will be the most important event you will attend all year.'

Summit Preview: Shaping the Future of Communication (Topics Subject to Change)

Industry Advocacy Revival: Witness the reawakening of industry advocacy as we navigate the challenges of new and pending regulations like one-to-one consent and the Do Not Disturb Act. Engage with experts on how to balance consumer needs with enterprise caller requirements. Ensure your voice is heard in legislative discussions by advocating directly to the lawmakers and regulators. 

Privacy Law Labyrinth: Delve into the complexities of mismatched privacy laws and learn strategies to stay compliant while maximizing outreach efforts. Our panel will provide insights into managing these regulations effectively, helping you stay ahead in an ever-changing legal landscape. 

Unified Advocacy Network: Be a part of CCC’s Trusted Advocacy Network, where we bring together attorneys, advocacy groups, and solutions providers. Participate in sessions focused on education, influence, and direct action with lawmakers to drive meaningful change in the industry. 


John joe

Michele Shuster

Partner, CIPP/US, CECP Mac Murray & Shuster LLP

Michele Shuster is a founding partner of Mac Murray & Shuster LLP and former Chief of the Ohio Attorney General’s Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of privacy, advertising, and other consumer protection matters. Michele regularly represents clients in matters before the FCC, FTC, and state attorneys general, conducts regulatory compliance audits and provides defense in government enforcement actions.

John joe

Eric J. Troutman

Partner at Troutman Amin, LLP

Eric Troutman is the Czar of TCPAWorld and one of the country’s prominent class action defense lawyers. He is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 300 national TCPA class actions and has litigated over a thousand individual TCPA cases in his role as national strategic litigation counsel for call center operators, lead providers, retailers, banks and finance companies. He frequently advocates before the FCC for TCPA sanity and helps industry participants build TCPA-compliant processes, policies and systems.

John joe

Puja Amin

Partner at Troutman Amin, LLP

One of the best known names in the marketing legal world -- Puja J. Amin -- has vast experience defending and counseling businesses on consumer protection laws including the Telephone Consumer Protection Act (“TCPA”) and a host of privacy-related statutes. She has provided legal oversight on an enterprise basis to major direct-to-consumer brands and defended some of the largest companies in the nation in major federal court litigation--earning her the title of "Queenie" of the TCPAWorld. Queenie now works alongside the Czar leveraging her vast experience and no-nonsense approach to aid the firm’s clients with their litigation and compliance needs and help assure peak consumer experience through deft adherence to all applicable consumer protection statutes and regulations.

Tentative Schedule

Monday, September 9th

  • 6:00 PM - Welcome Reception!
    Join us for cocktails and nibbles at an exclusive pre-gathering kick-off. Network with attendees, speakers, and the Contact Center Compliance staff putting on the event!

Tuesday, September 10th

  • 8:00 am     Check-In, Registration, and Networking Full Breakfast 
  • 8:45 am     Welcome and Introductions  
  • 9:00 am - 11:30 am   Speaker Sessions
  • 12:15 pm   Lunch – at the hotel (location TBD) 
  • 1:15 pm - 4:15 pm   Speaker Sessions  
  • 6-8 pm   Happy Hour and Dinner – at the hotel (location TBD)

Wednesday, September 11

  • 8:00 am     Networking and Full Breakfast  
  • 9:00 am - 11:30 am   Speaker Sessions
  • 12:15 pm   Lunch – at the hotel (location TBD) 
  • 1:15 pm - 4:15 pm  Speaker Sessions
  • 6-8 pm   Social Gathering – The Monocle Restaurant, DC 

Thursday, September 12th - Advocacy Day

  • Advocacy Day on the Hill – details TBD 

Don't forget to book your hotel using the room block rate! Book by August 19th

Event Location

MGM Resort, National Harbor.

101 MGM National Avenue, Oxon Hill, MD 20745.

Located on the bank of the Potomac River, just minutes away from DC.

About the Venue

Stay in style as we advocate on the Hill. 

'MGM National Harbor is the premiere entertainment destination located on the banks of the Potomac just outside of Washington DC. Featuring a 3,000 seat Theater, 308 luxurious hotel rooms, restaurants from acclaimed chefs and a gaming floor bigger than the White House, MGM National Harbor delivers monumental experiences daily.'

Advocacy & Regulation in Consumer Marketing