With over 10 years as a telesales manager, I’ve tested all the top headsets out there. As a phone sales pro, your headset is your most critical tool. The right model can enhance interactions, while a poor one disrupts success. Based on comfort, sound quality and durability, here are my picks for the best headsets for telesales agents.
Top Pick Overall: Plantronics Voyager Focus UC
The Voyager Focus UC consistently ranks at the top of my list. It excels across the board with premium sound, noise cancellation and comfort. The voice recognition sensors auto answer calls so you can keep hands free. Connectivity is versatile with computer, mobile and landline capabilities. Six layers of WindSmart tech ensure call clarity. The headset is so light and comfortable, agents often forget they’re wearing it!
Runner Up: Jabra Evolve 75
A close second is the Jabra Evolve 75. It delivers crisp, natural audio during calls and music playback. The active noise cancellation is excellent at blocking ambient sound. It works seamlessly with all leading CRM and call control platforms. The comfort and build quality is superior, though some agents find it slightly heavier than other models. It’s an awesome choice for all-day use.
Best Budget: Anker PowerConf S3
For a headset under $100, look no further than the Anker PowerConf S3. The stereo sound quality exceeds the price point. Noise reduction filters out disruptive background sound. Ergonomics like the flexible mic boom and padded ear cushions maximize comfort. Connect it to your PC or smartphone via Bluetooth 5.0 for optimal wireless range. It's the top value for cost-conscious contact centers.
Most Stylish: BlueParrott C300-XT
For a more discreet, stylish look, the BlueParrott C300-XT is perfect for telesales pros. Despite the small profile, it delivers premium HD audio. The secure over-the-ear fit blocks ambient noise. Smart sensors answer calls automatically when placed on your ear. With 60m wireless range and 24-hour talk time, agents stay connected on the go. It seamlessly pairs with mobile and desktop devices.
Most Durable: Plantronics CS540
Known for legendary durability and reliability, the Plantronics CS540 is built for high-volume calling. The solid construction withstands being dropped time after time. It has the best resilience to cable fraying I’ve seen for the price point. The adjustable monaural design includes a noise-canceling mic. Inline controls make it easy to mute, adjust volume and more. Backed by a 2-year warranty, it will withstand daily contact center use.
When evaluating headsets, prioritize sound clarity, comfort for extended wear, connectivity, and noise reduction. Having the right headset positively impacts sales interactions and customer sentiment. With one of these top-rated models, telesales agents can communicate clearly and confidently. Let me know if you need any other tips for optimizing your phone sales operation!