EBRMaster℠ - A feature of DNCScrub℠
Legally call customers on the Do Not Call list by properly leveraging applicable EBR exemptions and automate scrubbing of calling lists to save time and fully mitigate risk of violation.
EBRNotify® - A feature of DNCScrub℠
EBRNotify® sends an email notification on a regular basis informing you of existing business relationships that are coming close to their expiration date.
What Is an Established Business Relationships (EBR)?
An EBR means that there is a relationship between the entity calling and the person called. This relationship is based on a purchase from, or transaction with, the person called and the entity calling within the 18 months preceding the call. An EBR is also said to exist if the person called has made an inquiry or appl a relationship between the person called and the person a relationship between the called person and the person on whose behalf the telephone solicitation call is being made based on: (i) the called person's purchase from, or transaction with, the person on whose behalf the telephone solicitation call is being made within the 18 months immediately preceding the date of the call or (ii) the called person's inquiry or application regarding any property, good, or service offered by the person on whose behalf the telephone solicitation call is being made within the three months immediately preceding the date of the call.
Most states and Federal DNC rules provide some form of exemption for phone numbers that appear on the applicable Do Not Call list if you have an existing business relationship (EBR) with a person at that number.
To further complicate things, Federal rules are often different from State rules and they also treat certain types of EBRs differently. For example, a purchase is treated differently than an inquiry by a prospective customer. In all cases, an EBR has an expiration date from the date the EBR was established.