Last week, Contact Center Compliance held the fourth and final episode in our Masterclass Series. This episode focused on the tricky topic of consent revocation. Hosted by Neal Kent, an expert panel featuring Eric J. Troutman from Squire Patton Boggs and TCPAWorld, Petrina A. McDaniel from Squire Patton Boggs and TCPAWorld, and Jeremy Gladstone from Capital One discussed the ins and outs of consent revocation.
The panel discussed the legal precedents establishing the revocability of consent and how it can be revoked. They also discussed standards of what constitutes reasonable means for revoking consent. They explored how consent revocation works in practical terms in regards to multi-channel and multi-account circumstances. They also dug into more niche—but no less important—topics such as partial revocation and reconsent.
The Masterclass Series has been an illuminating and entertaining opportunity to explore the nuances of consent with some of the most knowledgeable and experienced people in the fields of marketing and law. For links to the videos and slide decks of each episode, see below:
