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How to Maintain TCPA Compliance and Optimize Operations: Webinar Series

Tue, 02/14/2017 - 15:23

How to Maintain TCPA Compliance and Optimize Operations Webinar Series 

Begins March 14th, 2017. Register Soon.

Contact Center Compliance is pleased to present a new webinar series created to equip direct marketers with the latest knowledge and industry best practices for running effective operations while adhering to TCPA and DNC regulatory guidelines.

In this three-part series, a team of seasoned attorneys and teleservices industry experts outline what you need to do to maintain compliance and optimize operations from a legal, technological and operational perspective.

This webinar series is officially approved by PACE to earn 3 CECP certification units towards the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).

Description: How to Maintain TCPA Compliance and Optimize Operations Webinar Series 

Registration has ended for this TCPA webinar event.

Part 1- The Compliance Landscape: a Look Back to 2016 & Forecasting 2017

Date: March 14th, 2017     |     Time: 11 AM PST / 2 PM EST

Speaker: Attorney Eric Allen of Mitchell & Allen, PLLC

An overview of the regulatory landscape in 2016 including topics such as:

  • Aftermath and confusion resulting from the July 2015 FCC ruling of what constitutes a dialer and why that maters
  • What's coming in 2017 (President Trump, Commissioner Pai, etc.)
  • Selecting the right data for your campaign and basic calling rules (Do Not Call, Wireless, Dialers, etc.)
  • B2B vs. B2C and For Profit vs. Non-profit call standards
  • How to mitigate risk with new scrubbing technologies

Registration has ended for this TCPA webinar event.

Part 2- Leveraging Technology to Maintain Compliance

Date: March 21st, 2017    |     Time: 11 AM PST / 2 PM EST

Speaker: Bracken Mayes M.B.A, J.D

In the second part of our series, Bracken Mayes will share the latest industry knowledge on how best to leverage technology to maintain TCPA and DNC compliance including:

  • Establishing a compliance committee of key stakeholders to manage telemarketing compliance
  • Using Five 9 technology to guide lead list management
  • Leveraging Five 9 technology and worksheet wizards to enforce quality compliance at the agent level
  • Keys to effective total calibration for compliance
  • Balancing compliance with quality performance

Registration has ended for this TCPA webinar event.

Part 3- Bringing it All Together: People, Process and Tools

Date: March 28th, 2017     I     Time: 11 AM PST / 2 PM EST

Speakers: Bryant Richardson &Nick Whistler

In the third and final part of our series, Bryant Richardson will tie it all together, drawing upon his 27 years as a contact center experience to solidify learnings on the changing regulatory environment, how to create a dynamic and continuous compliance policy and tips for putting the right people in the right place to do so. Topics include:

  • Navigating known risks in key areas such as Do Not Call, Wireless numbers and known litigators
  • Where compliance fits as a component of enterprise security and risk management
  • Establishing a CCO (Chief Compliance Officer), management of ongoing trainings and industry engagement
  • Tools such as Dialers and phone systems and working with vendors
  • Data processing- scrubbing, segmentation and refreshing (DNC and reassignment, wireless, etc.)

Registration has ended for this TCPA webinar event.

Speaker Bios

Eric AllenEric Allen,
Attorney, Mitchell & Allen practices marketing law and telemarketing compliance with niche expertise in Do-Not-Call Law, call center licensing, autodialer law and telemarketing contracts. Eric worked in the call center industry for many years before entering private law practice. He represents numerous call centers, sellers, dialer vendors and lead generators across the United States. Eric assists companies who want to understand and follow the law, enabling them to avoid legal trouble. He frequently defends marketers against consumer lawsuits and government investigations.  He has defended numerous brands in state and federal courts, including nation-wide TCPA class actions.


Nick WhistlerAttorney Nick Whistler
is a partner at Mac Murray & Shuster.  He focuses his practice on helping clients understand and comply with federal and state telemarketing, advertising, privacy and other consumer protection laws and regulations.  Nick works with a wide range of businesses–from start-ups to Fortune 500 companies—to identify and mitigate regulatory risks.  This includes the creation and implementation of compliance programs, conducting regulatory audits and resolving complex compliance issues.  In particular, he brings a significant depth of experience related to the Telephone Consumer Protection Act (TCPA).  Nick serves as Associate General Counsel to the Professional Association for Customer Engagement (PACE) and is a member of the International Association of Privacy Professionals (IAPP). He is both CIPP/US and CECP certified.


Bracken MayesBracken Mayes MBA/J.D,
VP of Contact Center Operations for Bernard BPO, will bring her perspective on using technology to leverage compliance within the contact center. Bracken will further discuss keys to an effective total calibration for compliance using Five 9 technology.


Bryant RichardsonBryant Richardson
 brings 27 years of contact center and multi-channel direct marketing and customer engagement experience to Real Blue Sky Advisors, LLC.


About the Customer Engagement Compliance Professional Program

The Customer Engagement Compliance Professional (CECP) program was launched in August 2015 by the Professional Association for Customer Engagement.  Individuals with the CECP title have demonstrated a concrete understanding of both customer engagement compliance and jurisdictional laws and regulations related to customer engagement compliance.

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