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Top 5 Risks for Inbound Calling Centers

Telemarketers must often navigate a minefield of risks. The Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), various Do Not Call (DNC) laws, and other regulatory statutes present a vast array of potential, costly violations.

How to Effectively Make Use of Telemarketing Safe Harbor Provisions

In the context of telemarketing, Safe Harbor is often a subject of confusion. This is unfortunate as understanding Safe Harbor and the multilayered rules and statutes that govern it is essential to successful compliance with the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), and both state and federal Do Not Call (DNC) Lists.

Collections Compliance: the Laws that Govern the Collections Industry

Both telemarketing and debt collection are, quite literally, risky businesses. Both fields are highly regulated, governed by complex legislation, and subject to potentially expensive penalties and litigation. Compliance in either field is complicated enough on its own but compliance for debt collectors who use telephone solicitation in order to conduct their business imposes difficulties to an extent beyond the mere sum of the complexities of either field on its own.

FTC Launches Operation Call It Quits Against Robocallers

On July 25th, 2019, the Federal Trade Commission (FTC), along with its state and federal partners, announced a major crackdown on illegal robocalls. The program, called Operation Call It Quits, includes 94 actions targeting operations responsible for over one billion calls.

Senate Overwhelmingly Approves TRACED Act

On Thursday May 23rd, 2019, the Senate approved the TRACED Act which will dramatically increase fines for illegal robocalls. The bill passed with an overwhelming 97-1 vote. Only a single vote from Senator Rand Paul (R-KY) was against the legislation. The TRACED Act’s next stop is the House of Representatives.

FTC to Increase Price of Access Fee for Do Not Call List

Fees to Access National Do-Not-Call List to Increase in 2019 Fiscal Year