On July 13, 2017, the FCC took action to address the issue of robocalls to reassigned phone numbers. They recognize that businesses or other robocallers that unknowingly call a reassigned number can annoy the new consumer and deprive the intended consumer of an expected call.

Twitter recently had their motion to dismiss denied in a case that presents several alarming legal trends for the call center industry.  Two primary issues stand out in this case. First, the number that received a text message from Twitter was a “recycled” number.