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Webinar Recap: What You Need to Know About America’s Most Dangerous Statute Moving into 2022

Yesterday, Contact Center Compliance conducted our first Telephone Consumer Protection Act (TCPA) webinar of the year, hosted by CCC’s Director of Compliance Services, Arvell Craig. As usual, our guest was Eric Troutman, the Czar of TCPAWorld.

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Serial Plaintiff Scores Multiple TCPA Penalties Per Call

Andrew Perrong is an infamous Telephone Consumer Protection Act (TCPA) plaintiff and his latest court victory illustrates one of the less understood dangers of the TCPA: the fact that each call may violate multiple TCPA provisions and thus be assessed multiple penalties on each call.

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Plaintiffs’ Lawyers on Receiving End of TCPA Class Action

In an example of the proverb “Turnabout is fair play”, a plaintiff’s law firm has been sued for alleged violations of the Telephone Consumer Protection Act (TCPA).

Pepsi Cola sign at Gantry Plaza State Park in Queens, NY

Pepsi Sued for Alleged Robocall Violations

On February 18, PepsiCo and one of its distributors were on the receiving end of a Telephone Consumer Protection Act (TCPA) class action complaint stemming from alleged robocall violations. The plaintiff in Epps v. PepsiCo Inc. and Quail Mountain Coffee & Vending alleges that he received “numerous telemarketing calls” to his cell phone with prerecorded voice messages from Pepsi asking if he would like to restock his supply of Pepsi products.

2022 March Restricted Do Not Call Dates

State Restricted Do Not Call Dates

March 1, 2022 – Mardi Gras

Alabama*, Louisiana

*Baldwin & Mobile Counties only

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District Court Rejects Argument That Text Messages Are Prerecorded Voice

A district court in California rejected a plaintiff’s argument in a Telephone Consumer Protection Act (TCPA) lawsuit that tried to establish a new avenue for text message claims. The court granted the defendant’s motion to dismiss, noting that the plaintiff’s claims that text messages constitute “prerecorded voice” messages flatly contradicts both the common sense and dictionary definitions of “voice.”

The Federal Trade Commission Sign and Seal outside the FTC's headquarters

FTC Files Charges Against Auto Warranty Robocallers

The Federal Trade Commission (FTC) announced that they have filed a complaint in federal court against a Florida-based group of defendants who are accused of being a part of one of the more widespread and notorious robocall campaigns of recent years.

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Recent Class Certification Against Bank Shows Risks of Wrong Numbers and Reassigned Numbers

A recent class certification ruling by the District Court in Arizona demonstrates several of the most dangerous aspects of the Telephone Consumer Protection Act (TCPA). The case—Head v. Citibank—stems from alleged violations committed by a bank while making collections calls.

The entrance to the FCC offices in Washington, D.C.

FCC Proposes Declaratory Ruling Stating That Ringless Voicemails Are Robocalls

Federal Communications Commission (FCC) Chairwoman Jessica Rosenworcel announced a new proposed Declaratory Ruling and Order that would affirm that ringless voicemail (RVM) technology is subject to the same Telephone Consumer Protection Act (TCPA) consent requirements as

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