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State of Emergency Declared in Louisiana

Louisiana has declared an emergency that prohibits unsolicited telemarketing calls into the state effective 6 AM CST October 9, 2020. 

Current Status: Mandatory EOC Presence - All Telephonic Solicitation Prohibited

District Court Rules That TCPA Was Unconstitutional Between 2015 and 2020

A district court in Louisiana has rendered an unexpected decision in a Telephone Consumer Protection Act (TCPA) class action that interprets the Supreme Court’s recent Barr v. American Association of Political Callers decision such that it retroactively renders the TCPA unconstitutional from November 2015 until June of this year.

FTC Fines VoIP Service Provider $2 Million for TSR Violations

The Federal Trade Commission (FTC) and the State of Ohio have announced that they are fining Globex Telecom, Inc.—a Voice over Internet Protocol (VoIP) service provider—approximately $2 million for violating multiple consumer protection regulations, including the Telemarketing Sales Rule (TSR) and Ohio’s Telephone Solicitation Sales Act.

Top 5 TCPA Traps

TCPA litigators and serial plaintiffs want to infiltrate your marketing campaigns. Their modus operandi involves taking advantage of unsuspecting marketers and well-intentioned companies who may not know that they are required to abide by the TCPA.

FCC Adopts Previously Proposed SHAKEN/STIR Rules

Two weeks ago, we reported that the Federal Communications Commission (FCC) had proposed new rules relating to the implementation of SHAKEN/STIR call authentication protocols as a part of the Commission’s ongoing efforts to put the TRACED Act into practice.

2020 October Restricted Do Not Call Dates

State Restricted Do Not Call Dates

October 12, 2020 – Columbus Day

  • Alabama*, Louisiana, Pennsylvania, Rhode Island, Utah

*Columbus Day & Fraternal Day

Canadian Restricted Do Not Call Dates

October 12, 2020 – Thanksgiving Day

  • National

Why CEOs and Compliance Officers Love Contact Center Compliance

An industry leader for over 20 years, Contact Center Compliance has helped countless companies comply with Do Not Call (DNC) list regulations and the Telephone Consumer Protection Act (TCPA). Our suite of cloud-based compliance solutions protects companies from federal and state regulators, professional plaintiffs and serial litigators, and—most importantly—from brand damage.