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In 1991, Congress amended the Communications Act of 1934 with the creation of 47 U.S.C. § 227, a.k.a. Telephone Consumer Protection Act or “TCPA”.  The TCPA, among other things, contained a provision that allowed the FCC to “require the establishment and operation of a single national database to compile a list of telephone numbers of residential subscribers who object to receiving telephone solicitations.” Initially, the FCC declined to exercise this option, and instead, in 1992, established a requirement for sellers to maintain their own internal DNC list. 

Mississippi, one of 7 states with holiday calling restrictions, has ended its prohibition on telemarketing. What does this mean for you? Read the latest insights...

At Contact Center Compliance, we have seen increasing questions about legal risks related to the usage of SMS short codes for texting, especially related to the TCPA in their usage.  In short, we believe that there is minimal risk under the TCPA and TSR, but with over 300 class action lawsuits filed under the Florida Telephone Solicitation Act, a short code strategy should be evaluated with caution.  In this article, we detail potential risks under Federal and Florida state law.  We will also explore certain financial burdens from owning these numbers and alternatives that could reduce costs while minimizing risk. 

ME LD 2234, HP 1433 is set to become the first bill to require marketers to scrub calling numbers against the reassigned number database (RND) before calling.  This bill has passed the state’s House and Senate, and it was signed into law by the governor with limited delay.  If you are calling into the state of Maine, this law WILL apply to your business. This law offers a unique benefit: it protects both businesses and consumers. Businesses can avoid costly wrong-number lawsuits by verifying phone numbers through the RND. Consumers, on the other hand, are shielded from receiving calls intended for the previous owner of their phone number.

The FTC recently updated the record-keeping requirements for companies accessing the Do Not Call Registry (DNC). While the changes seem simple (tracking date of access, SAN number, etc.), they may signal upcoming enforcement actions by the FTC. The article breaks down the new requirements and offers advice on how to comply easily.

The proposed Do Not Disturb Act (DND Act) aims to restrict unwanted calls and automated solicitations. While this may seem like protection for consumers, it may do more harm than good, presenting potential challenges for legitimate businesses that rely on phone outreach. This blog post explores the key points of the DND Act and its implications for businesses, including; Compliance requirements, Marketing and sales strategies, Customer engagement.

In the telecommunications industry, the significance of caller ID cannot be overstated. It not only aids in identifying the caller before answering but also plays a crucial role in ensuring compliance with regulations like the TCPA (Telephone Consumer Protection Act).

The ubiquity of text messaging in modern communication has led to an increasing intersection between personal privacy and legal inquiries. In various legal proceedings, text messages can be crucial pieces of evidence.