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TCPA Compliance

Protect against violations, fines & lawsuits

For telephone marketers, the Telephone Consumer Protection Act (TCPA) presents itself as an obstacle course with the highest stakes imaginable. You have to neutralize risk by obtaining the proper form of consent and identify the potential hazards hidden in your data, such as litigators, professional plaintiffs, and reassigned numbers. If you fail, you put yourself and your business at risk of potentially costly lawsuits and regulatory actions. We protect your business from costly TCPA violations, penalties, fines, and class action lawsuits, freeing you to focus on the business itself.

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Avoid TCPA law risk

To avoid the many risks the TCPA law presents for telemarketing businesses, you must maintain compliance with all of the TCPA requirements, including calling time restrictions, disclosure requirements, and strict consent requirements. Staying compliant may be difficult but it is mandatory. Fortunately, there are expert solutions that can help you.

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The power of DNCScrub®

At Contact Center Compliance, we utilize an advanced scrubbing tool called DNCScrub® that checks your calling lists against the Do Not Call (DNC) list. For an additional fee, it can also make use of Litigator Scrub®, an award-winning, cloud-based defense against serial TCPA litigators and professional plaintiffs. Our DNCScrub® and Litigator Scrub® solutions are unparalleled solutions that allow you to fully manage compliance with federal, state, and internal DNC lists while integrating with other compliance software to fit your specific needs.

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Seamless integrations

We also provide real-time updates and enterprise-level integrations with platforms you’re already using like Salesforce, Five9, Genesys, ActiveProspect, VICIDial, and Mitel. Whatever your list management platform, Contact Center Compliance can work with it to make sure you’re fully adhering to TCPA rules and regulations.

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TCPA consulting

For businesses that need a more comprehensive or individualized approach to compliance, we offer TCPA consulting. Our industry-leading TCPA expert will work with you to review your compliance plan, assist with federal and state telemarketing registration, conduct compliance risk assessments and vendor compliance audits and reviews, provide TCPA defense strategies, and TCPA safe harbor guidance, and implement CTIA best practices.We have performed over 70 billion (and counting) scrubs, with 0 violations, fines, or lawsuits incurred by our clients, allowing them to market with confidence.

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Why DNC

What sets us apart?

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Experience that matters

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Built from real cases

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Robust API integration

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Guaranteed protection

Experience that matters

Experience that matters

With over 20 years of call center compliance business under our belts, we have performed over 70 billion phone number scrubs.

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Built from real cases

Built from real cases

Every phone number is matched against a real case file so you can minimize risk while maximizing the phone numbers you keep.

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Robust API integration

Robust API integration

We integrate with popular dialing platforms and offer guaranteed 99.9% uptime and redundant backups in multiple locations.

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Guaranteed protection

Guaranteed protection

We’re proud that none of our clients have ever incurred a violation, lawsuit, or fine because of inaccurate data.

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Free risk assessment.

Not ready to talk to a salesperson? Get a free risk assessment from one of our senior TCPA compliance consultants.

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TCPA Compliance FAQs

What is TCPA compliance?
TCPA compliance is the practice of adhering to FCC and FTC telemarketing regulations. A company that fully practices TCPA compliance significantly mitigates its risk of violations, lawsuits, and brand damage.
Is there a TCPA compliance checklist?
We offer a whole library of TCPA Guides and Checklists. A particularly useful guide is our TCPA Consent Checklist.
What is the fine for a violation of the TCPA?
TCPA violations are penalized on a per-call basis. Those violations can be assessed as high as $500 per call, trebled up to $1,500 per call for willful violations.
What kind of consent is required to make telemarketing calls to consumers?
Telemarketing calls to wireless phones, including mobile phones and VoIP calls, require express consent from consumers. This consent must be documented and comply with TCPA (Telephone Consumer Protection Act) regulations to avoid potential violations, lawsuits, and penalties. Using a Consent Management Platform can help businesses track and maintain proof of consent.
What is prior express consent and prior express written consent under the TCPA?
The simplest way to say it is that prior express consent is provided when a consumer willfully gives an institution their phone number during the normal course of business, and prior express written consent is provided when a consumer both willfully gives an institution their phone number and affirms their consent by signature or an affirmative action such as a button press. See our comprehensive TCPA & DNC FAQ for the complete definition of prior express consent and prior express written consent.
What are the risks of failing to comply with TCPA regulations?
Failure to comply with TCPA regulations can result in severe financial penalties, including millions of dollars in statutory damages, as well as legal penalties and class action lawsuits. Non-compliance with regulations around prerecorded voice messages, artificial voice calls, and automatic telephone dialing systems (ATDS) can lead to significant financial and reputational damage.
What is TCPA consent disclosure?
There is no requirement under the TCPA to use a consent disclosure. However, it is best practice to make use of clear and conspicuous consent disclosures anywhere you request a phone number for marketing purposes. If it is a web form, you can use a checkbox that clearly indicates that the phone number provided will be used for the purposes of marketing. If you acquire consent over the phone, you can require a button press with affirmative language. Make consent disclosures obvious, and clearly define how you will use the phone number, including whether you will use an automatic telephone dialing system or automatic texting platform.
How does Contact Center Compliance help businesses maintain compliance?
Contact Center Compliance offers a range of compliance solutions, including DNCScrub® and Litigator Scrub®, which help businesses avoid TCPA violations by ensuring that their contact lists are free from numbers listed on federal and state DNC lists. Additionally, real-time updates and automated list scrubbing features provide ongoing compliance with TCPA and DNC regulations.
Can businesses call consumers without express consent under certain circumstances?
In some cases, businesses may make informational calls or send informational messages to consumers without express consent, but only if the call is for informational purposes and not a telemarketing communication. However, businesses should consult with legal counsel to ensure compliance with the regulations and avoid legal penalties.
What tools are available to manage consumer consent and compliance records?
Businesses can use compliance tools like DNCScrub®, which offers a compliance checklist and documentation of consent to ensure that all marketing communications comply with TCPA regulations. Maintaining detailed records of consumer consent and using tools for contact list validation are essential for protecting against legal action.
How do TCPA regulations apply to prerecorded voice messages and automated calls?
TCPA regulations strictly govern the use of prerecorded voice messages, artificial voice messages, and automatic dialing systems. Businesses must obtain explicit customer consent before sending prerecorded calls or using automatic dialing systems to make marketing calls. Without proper consent, businesses risk legal action and financial penalties.
What measures should businesses take to manage opt-out requests?
Businesses are required to honor opt-out requests from consumers who no longer wish to receive telemarketing messages. This can be managed through an internal Do-Not-Call list, which should be updated regularly to comply with consumer preferences and federal regulations.