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DNC.com and Five9

Seamless Caller ID Reputation Integration for Every Dial.

Our compliance solutions integrate with Five9’s cloud-based contact center services. With Five9’s completely cloud-based contact center service, agents can log in from anywhere, needing just a computer, a headset, and a high-speed Internet connection.

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Integration Features

Real-Time Caller ID Scanning

· Instantly check every number’s reputation before dialing

· Prevents calls with numbers flagged as spam, scam, or fraud

Real-Time Caller ID Scanning 2

· Instantly check every number’s reputation before dialing

· Prevents calls with numbers flagged as spam, scam, or fraud

Real-Time Caller ID Scanning 3

· Instantly check every number’s reputation before dialing

· Prevents calls with numbers flagged as spam, scam, or fraud

Frequently Asked Questions

What about AI texting?

Following the Supreme Court's Facebook v. Duguid decision, AI texting systems are not likely to be considered autodialers.

What are the risks of peer-to-peer texting under the TCPA?

The Federal Communications Commission (FCC) issued a declaratory ruling in 2020 affirming that peer-to-peer (P2P) texting systems should not be considered automatic telephone dialing systems (ATDS). The Supreme Court's ruling in Facebook v. Duguid also ensures that P2P systems should not be regulated as autodialers.

Do I need consent for Direct Response Text Marketing?

You do not need consent for the initial automated response if the message is consistent with what your direct response offer has promised. The message must be sent immediately, containing only the requested information and nothing more. Any additional marketing messages would require consent.

Can I obtain verbal consent by asking a consumer to respond affirmatively to an audio recording asking for consent to receive marketing calls?

The Federal Communications Commission (FCC) has held that “written” consent can be obtained on a recorded telephone call, but you must ensure you meet all the requirements of the ESIGN Act or similar state laws regarding electronic signatures.

How do I get started?

Just click “Book a Demo” and we’ll show you everything, answer your questions, and help you get integrated seamlessly.

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