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Compliance Guide™

The most comprehensive regulatory guide in the industry

Specifically designed for contact center professionals and backed by leading compliance attorneys.

 

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Why Compliance Guide™?

Our easy-to-use Compliance Guide™ is specifically designed for contact center professionals and backed by leading compliance attorneys. It contains powerful tools to help you easily and quickly analyze the laws as well as your company’s specific exposure to DNC and TCPA regulations.

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AI-Powered Compliance Assistance 

Compliance Guide™ includes an AI chat assistant that helps contact center teams quickly find clear, reliable answers to TCPA and DNC questions.  

Ask compliance-related questions in plain language and get responses grounded in the same attorney-backed regulatory data that powers the Compliance Guide™. Instead of searching through statutes or comparing state requirements manually, the AI assistant instantly surfaces relevant guidance for more efficient, informed decision making. Source material remains available for review within the Compliance Guide™. 

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Benefits of Compliance Guide™

  • Save time and money with easy access to a wealth of beneficial knowledge—now easier to navigate with AI-compliance assistant.

  • Reduce the risk of non-compliance with our easy to use compliance wizard

  • Protect your brand reputation by avoiding costly lawsuits

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Key features of Compliance Guide™

  • View regulatory rules by topics and States
  • Analyze and compare compliance requirements state by state
  • Track new legislation and regulatory changes
  • Interactive map of state registration requirements for outbound calls
  • Quick access to federal and state level telemarketing legal statutes
  • Compliance gap analysis wizard
  • AI chat tool for faster access to relevant TCPA and DNC guidance
  • Litigator research tool
  • FTC complaint search tool
  • Submit litigators to our database for review
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Highlights of Compliance Guide™

  • Understand the specific requirements that apply to your business in each state where you operate. This can be helpful for users who need to identify the states with the most stringent requirements or the states where they have the greatest risk of non-compliance

  • Quickly and easily determine whether you need to register to make outbound calls in a particular state

  • Easily look up any known TCPA plaintiff, defendant or related case file

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Why DNC

Why DNC is the best compliance solution

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Experience that matters

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Built from real cases

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Robust API integration

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Guaranteed protection

Experience that matters

Experience that matters

With over 20 years of call center compliance business under our belts, we have performed over 70 billion phone number scrubs.

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Built from real cases

Built from real cases

Every phone number is matched against a real case file so you can minimize risk while maximizing the phone numbers you keep.

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Robust API integration

Robust API integration

We integrate with popular dialing platforms and offer guaranteed 99.9% uptime and redundant backups in multiple locations.

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Guaranteed protection

Guaranteed protection

We’re proud that none of our clients have ever incurred a violation, lawsuit, or fine because of inaccurate data.

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Want to learn more?

Schedule a meeting with one of our compliance experts today

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Frequently Asked Questions

What legal statutes are included in the Compliance Guide™?
The Compliance Guide™ includes the statutes from the TCPA, the TSR, all 50 states, and Washington D.C.
What is the purpose of the Compliance Guide™?
The purpose of the Compliance Guide™ is to help you quickly and easily analyze DNC guidelines and TCPA regulations.
What other features are included in the Compliance Guide™?
Among other things, our Compliance Guide™ includes a DNC regulatory guide, information on call center regulatory compliance, call compliance, call lists, regulatory updates, regulatory information and compliance guidance, marketing compliance guide, guidance documents, call registry guidance, compliance guidance for phone, fax and pre-recorded message communications, guidance for phone, text marketing and customer service, and state and federal registration guidance.
How does the Compliance Guide™ help in maintaining compliance with numerous regulations?
The Compliance Guide™ is an industry-leading tool that helps businesses analyze state-by-state compliance laws and track federal and state regulatory updates. It allows users to assess their compliance practices, manage business disruption risks from non-compliance, and follow best practices to meet regulatory compliance standards.
How does Contact Center Compliance help reduce compliance risk for businesses?
Our services mitigate compliance risks by providing real-time scrubbing against federal and state DNC lists, reducing the chances of TCPA violations. Regular audits and a culture of compliance foster a safeguard for businesses, ensuring adherence to regulatory compliance mechanisms.
What compliance laws does Contact Center Compliance address?
We specialize in TCPA and DNC regulations, covering federal and state regulatory compliance requirements. Our Compliance Guide™ provides up-to-date information on telemarketing laws and privacy regulations, ensuring compliance with complex legal requirements across various industries, including the financial and healthcare sectors.
Can I access Contact Center Compliance’s services through an online subscription?
Yes, Contact Center Compliance offers an annual subscription period for our online content platform, giving you access to compliance guidance documents, training sessions, and regular content updates. Our services include online access to downloadable content and notice of updates for ongoing regulatory changes.
What is the role of the chief compliance officer in maintaining regulatory compliance?
The chief compliance officer plays a crucial role in overseeing compliance activities, ensuring that businesses meet their internal compliance assessments and regulatory compliance audits. This position helps enforce compliance practices, manage compliance costs, and uphold the integrity of business processes to avoid legal and regulatory actions.
How does Contact Center Compliance ensure the program's effectiveness for its customers?
Through our compliance tools like Compliance Guide™, we offer businesses a robust platform for analyzing regulatory compliance frameworks and requirements. Regular audits, internal compliance assessments, and ongoing communication protocols with stakeholders ensure that businesses remain compliant and protected from fraudulent or non-compliant actions.
What customer support is available for subscribers of Contact Center Compliance?
Our active subscription includes dedicated customer support to assist with any compliance-related inquiries. Subscribers also gain access to content updates and personalized guidance from our certification staff, ensuring full support in navigating regulatory compliance strategies and tools.