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Do Not Call Compliance | Avoid Do Not Call Violation Fines & Lawsuits

Do Not Call Compliance | Avoid Do Not Call Violation Fines & Lawsuits

The FTC provides telemarketers the means they need to avoid calling numbers on the Do Not Call (DNC) list. However, the technical details of implementing these compliance practices—including managing federal, state, and internal DNC lists and tracking Established Business Relationship (EBR) exemptions—can be challenging for businesses to handle on their own. Contact Center Compliance can help you manage these procedures and protect your business from costly Do Not Call list violation penalties, fines, and lawsuits.

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Proven Do Not Call Compliance Software

Manage Federal, State & Internal DNC Compliance in a Single List Scrub

industry leaderTo avoid the many hazards the Do Not Call law has spawned for telemarketing businesses, you need to understand and comply with all federal, state, and internal DNC regulations. If you’re having trouble maintaining these massive DNC databases and tracking your Established Business Relationship (EBR) exemptions, you could be well-served by an alternative solution.

At Contact Center Compliance, we utilize an advanced scrubbing tool called DNCScrub® that checks your calling lists against the DNC list. It also helps you manage your EBRs and keep track of expiration dates, allowing you to leverage these valuable exemptions without incurring risk of violating the law. For an additional fee, it can also make use of Litigator Scrub®, an award-winning, cloud-based defense against serial TCPA litigators and professional plaintiffs.

We also provide real-time updates and enterprise-level integrations with platforms you’re already using like Salesforce, Five9, Genesys, ActiveProspect, VICIDial and Mitel. Whether you’re using an internal scrub solution or another provider, Contact Center Compliance can do all of the heavy IT lifting necessary to make sure you’re fully adhering with Do Not Call rules and regulations.

We have performed over 70 billion (and counting) scrubs, with 0 violations, fines, or lawsuits incurred by our clients, allowing them to market with confidence.


Seamlessly integrate with our API or one of our many integrations.

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What Sets Contact Center Compliance Apart?

20 years; over 70 billion scrubs; 0 violations, fines, or lawsuits
Flexible solutions to match your business’s internal processes
Easy integration with the enterprise-level, leading technologies you’re already using
One platform for all your needs, from DNC and TCPA compliance to Data Enhancement

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Frequently Asked Questions

What is a SAN number (Subscription Account Number)?

A subscription is required to obtain a copy of the National Do Not Call registry. That subscription comes with an account number, commonly known as a SAN number, which is your key to accessing the list.

What is EBR (Established Business Relationship)?

While not officially defined, an established business relationship is considered to be a two-way communication between business and phone owner for the purposes of inquiry, application, purchase, or transaction for specific products or services. The established business relationship allows the caller a period of 90 days from the inquiry to continue communications specifically related to the inquiry.

What are the national Do Not Call registry rules and regulations?

The national Do Not Call registry rules are covered under the Telemarketing Sales Rule (TSR) which prohibits sales calls without consent to phone numbers registered on the Do Not Call list. It does not cover do not cover calls from political organizations, charities, telephone surveyors, or established business relationships.

What's the penalty for violating federal Do Not Call rules?

The penalty for violating federal Do Not Call rules is $43,280 per call.

What hours can telemarketers call (i.e., telemarketing Do Not Call hours/times by state)?

Under the TCPA, telemarketers may only call between 8 AM and 9 PM in the recipient’s time zone. Individual state DNC laws may have different time restrictions that override the TCPA’s calling times.

What exemptions are there under DNC?

Some calls may be exempt under the DNC. Those exemptions include calls under an established business relationship, calls from non-profit or political organizations, and calls where the subscriber has consented to receive calls.

What is required to qualify for the safe harbor provision of the Do Not Call list?

The National Do Not Call list safe harbor, provided under the Telemarketing Sales Rule, allows companies a 31-day calling window between suppressions against the Do Not Call list. In order to claim this safe harbor companies must demonstrate they have written policies and procedures for complying with the DNC rules, they must implement a DNC employee training program, they must maintain an in-house do not call suppression list, and they must maintain records showing proof they accessed the Do Not Call registry at least every 31 days.

Are there do not call list lawsuits?

Individuals cannot sue for Do Not Call list violations. However, penalties can be brought by the FTC or FCC, and state attorneys general may bring civil actions within their state.

How to Avoid a TCPA Lawsuit

Free Guide:
DNC Cheat Sheet

What you need to know to stay compliant with the Do Not Call provisions of the Telemarketing Sales Rule.

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