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Events

Upcoming Events

Mark your calendars for an all-new Washington Summit!  All the compliance education you've come to expect from PACE events, from the comfort of your own desk. More details coming very soon! Contact Center Compliance will be sponsoring a virtual booth. Join us May 11-12, 2021. We hope to see you there.

Join us for the 2021 LeadsCon event. This event will take place October 21 – 22, 2021 at The MGM Grand, Las Vegas. We hope to see you there.

Fueled by ambiguous terms in the law and rapidly changing technology, TCPA litigation has exploded in recent years, resulting in astronomical settlements. Regulations continually change, both at the state and federal level. It is challenging to keep current with the rules, thanks to all the new laws, precedent-setting court cases, and declaratory rulings. We help marketing professionals stay abreast of the current state of TCPA regulations and litigation through our annual compliance summits. Book your ticket now and learn what industry professionals are doing to stay ahead of the curve.

Join us at The Vinoy® Renaissance St. Petersburg Resort & Golf Club on December 6th and 7th, 2021, for two days of content with our diverse panel of legal minds and industry experts. Network with our speakers and with fellow compliance and privacy professionals.

The TCPA remains as important as ever. New bills in Congress build off of its framework, further entrenching it as the centerpiece of telemarketing regulations. TCPA lawsuits continue to be filed at increasing frequency and the risk of class actions increases. Court rulings continue to expand the scope of the statute while keeping the definition of ATDS unclear.

Join us at the Hyatt Regency Huntington Beach on July 19th, 2022, for a full day of content with our diverse panel of legal minds and industry experts. Network with our speakers and with fellow compliance and privacy professionals.

Past Events

Mobile Marketing: Texting and the TCPA

Mobile Marketing: Texting and the TCPA

Thu, October 18, 2018, 10:30 AM – 1:30 PM PDT
The Westin Palo Alto

Facilitated by Tonia Klausner, partner at the prestigious law firm Wilson, Sonsini, Goodrich & Rosati, this masterclass will take attendees on a deep dive into the legal issues surrounding text message marketing in the United States. This masterclass will equip mobile marketers with the essential knowledge needed to comply with the TCPA (Telephone Consumer Protection Act) and safeguard their business from the explosion of TCPA litigation. Light refreshments and lunch will be served.

TCPA Compliance Summit in Chicago, Illinois

TCPA Compliance Summit in Chicago, Illinois

Join us for our 1-day summit on “The Impact of the D.C. Circuit Court Decision on the TCPA Litigation Explosion” at the Park Hyatt Chicago, July 10th 2018. Featured speakers:

  • Todd M. Kossow, Midwest Director, FTC
  • Christine Reilly Partner, Manatt, Phelps & Phillips
  • Mitch Roth Partner, Roth, Jackson, Gibbons, Condlin PLC
  • Peggy Daley, Managing Director, Berkeley Research Group, LLC
19th Annual Call Center Week 2018

19th Annual Call Center Week 2018

The Mirage, Las Vegas, Nevada, June 18-22, 2018

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together.

Five9 CX Summit

Five9 CX Summit

Torrey Pines Lodge, La Jolla, CA, May 14-16, 2018

CX Summit is about sharing insights and technologies to build world-class contact centers which deliver great customer experiences. Discover strategies and solutions which can help you, your team and your business achieve more in today’s digital transformation.

2018 PACE Convention & Expo

2018 PACE Convention & Expo

April 15-18 at the Chateau Elan Winery & Resort in Braselton, Georgia

Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center. They bring world-class speakers from organizations of all sizes to share their wealth of knowledge.

TCPA Compliance Summit in Scottsdale, Arizona

TCPA Compliance Summit in Scottsdale, Arizona

This summit was held at the Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch on March 13th, 2018. Featured speakers: Will Maxson, Asst. Director, Marketing Division, FTC, Michele Shuster, Partner at MacMurray & Shuster and Tonia Klausner, Partner at Wilson Sonsini Goodrich & Rosati.