Professional plaintiffs make their living off extracting large settlements from TCPA lawsuits against telemarketers for alleged regulatory violations that can go back several years. Here are few tips that will help mitigate the risks faced by call centers and provide you with standing in court.
The Federal Trade Commission (FTC) asked the Department of Justice (DOJ) to file a complaint against the Ohio based charity and political fundraiser, InfoCision. The company is alleged to have violated the Telemarketing Sales Rule (TSR) by making false or misleading statements that induce consumers to make donations.
As you recall, the rules provided FCC approval for phone companies to block calls that appeared to originate from invalid, unallocated or unassigned numbers. The FCC, in recognition of potential pitfalls, sought comment on the call blocking mitigation options, including the need for a challenge mechanism for erroneously blocked calls.
The Consumer Financial Protection Bureau (CFPB) is going through major changes under the new leadership of Mick Mulvaney. In a leaked internal email sent by President Trump’s acting director to staff, he issued his mission statement and set a clear new course for the CFPB.
Contact Center Compliance and ActiveProspect have teamed up to sponsor this informative FREE 30-minute webinar. Learn about the risks of the TCPA (Telephone Consumer Protection Act). Discover what you can do to make your call center litigator-proof.
The TCPA continues as the statute of choice among plaintiffs and class action attorneys. Many of the problems that were inherent of the TCPA in 2017 are still with us as we move forward into what we expect to be a better year for businesses and telemarketing in particular.
The Healthcare Exception to the TCPA had its day in court this month. In their decision, the U.S. Court of Appeals for the Second Circuit issued a broad interpretation for automated calls delivering healthcare messages.