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2021 TCPA Compliance Trends

by Convoso

There’s been a trend in outbound sales and lead generation over the last few years. You might describe it as a gradually constricting strangle on the ability of outbound call centers to actually get through to consumers.

One Year Later: Tracking the Implementation of the TRACED Act

December 30, 2020 marks the one year anniversary of President Donald Trump signing the Pallone-Thune TRACED Act into law. The law, whose name is an acronym for Telephone Robocall Abuse Criminal Enforcement and Deterrence, is the first major federal telemarketing legislation in more than a decade.

First CCPA Class Action Settlement Reached for $400,000

A milestone has been reached with the announcement of the first settlement for a California Consumer Privacy Act (CCPA) class action. The parties in the lawsuit against Hanna Andersson, a retailer of high end children's apparel, reached an agreement last month to settle the case for $400,000.

2021 January Restricted Do Not Call Dates

State Restricted Do Not Call Dates

January 1, 2021 – New Year’s Day

  • Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, Utah 

January 8, 2021 – Battle of New Orleans

  • Louisiana* 

January 18, 2021 – Dr. Martin Luther King, Jr. Day

  • Alabama**, Louisiana, Mississippi**, Pennsylvania, Rhode Island, Utah 

January 19, 2021 - Robert E. Lee Day

  • Louisiana

January 20, 2021 - Inauguration Day

  • Louisiana***

January 30, 2021 - Pennsylvanians with Disabilities Day

  • Pennsylvania