News

An iPhone sits on a mess desk displaying the HelloFresh page in the App Store

Court Nixes $14 Million HelloFresh TCPA Settlement

Last year, HelloFresh entered into a $14 million class action settlement for violations of the Telephone Consumer Protection Act (TCPA). This week, a court threw out that settlement due to issues relating to the composition of the class and the different kinds of TCPA violations committed by the defendant.

Looking down a Manhattan avenue with cars, taxis, pedestrians, hot dog carts, tall buildings, Macy's

New York Requires DNC Disclosures to Come at the Outset of Calls

New York Governor Kathy Hochul signed new telemarketing legislation relating to do not call (DNC) list disclosures.

The entrance to the FCC offices in Washington, D.C.

FCC Adopts Rule That Ringless Voicemails Are Robocalls

On November 21, the Federal Communications Commission (FCC) issued a declaratory ruling and order officially confirming that ringless voicemail (RVM) calls are subject to the Telephone Consumer Protection Act’s (TCPA) restrictions on robocalls.

2022 December Restricted Do Not Call Dates

State Restricted Do Not Call Dates

December 25, 2022 – Christmas Day

Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, Utah

December 26, 2022 – Christmas Day (observed)

Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, Utah

Canadian Restricted Do Not Call Dates

December 25, 2022 – Christmas Day

National

December 26, 2022 – Boxing Day

Ontario only

Entrance to the William Kenzo Nakamura United States Courthouse in Seattle, location of the 9th Circuit Court of Appeals

Ninth Circuit Rules That TCPA ATDS Restrictions Apply Only to Devices That Randomly Generate Phone Numbers

The process of Circuit Courts interpreting and applying the Supreme Court’s automatic telephone dialing system (ATDS) definition from the Facebook v. Duguid decision reached another milestone when the notorious Ninth Circuit ruled in Borden v. Efinancial, LLC that the Telephone Consumer Protection Act’s (TCPA) ATDS restrictions should only apply to devices that “generate and dial random or sequential telephone numbers”.

A piggy bank wearing a graduation cap with crumpled dollar bills in front of it

FCC Tells Service Providers to Shut Off Traffic for Student Loan Scam Robocallers

On Thursday November 10, the Enforcement Bureau of the Federal Communications Commission (FCC) issued a public notice notifying U.S.-based voice service providers that they may block robocalls from a particular voice service provider whom the FCC had identified as being

A frieze and the words "MEADE" and "PENNSYLVANIA" above the entrance to a building

Pennsylvania AG Sues Marketer for Supplying Leads to Robocallers

Last week, Pennsylvania Attorney General Josh Shapiro announced that he had filed a lawsuit against a digital marketer for generating leads that allegedly resulted in “hundreds of thousands of unwanted robocalls to be placed to Pennsylvania consumers.” Shapiro’s lawsuit alleges that Fluent, Inc. and its subsidiaries “collected personal information, including telephone numbers, and that was then sold to telemarketing companies.”

A statue of some Okies at Cyrus Avery Centennial Plaza in Tulsa

Oklahoma Telephone Solicitation Act Webinar Recap

We recently hosted a webinar breaking down the Oklahoma Telephone Solicitation Act of 2022 (OTSA). The webinar was hosted by CCC’s Director of Compliance Services, Arvell Craig, with our guest, Aaron C. Tifft from Hall Estill, offering his expertise.

A doctor sits at her desk and has a conversation on a cell phone

Healthcare Calls Face Deliverability Challenges

Calling and messaging is an essential facet of modern healthcare. But even the most compliant healthcare callers are facing a new challenge that seriously impedes their ability to communicate with patients: the risk of calls being marked as spam or not being received due to the new regime of call blocking and labeling policies, apps, and regulations.

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