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Quicken Loses in Attempt to Compel Arbitration in TCPA Class Action

Mortgage lending giant Quicken Loans lost a motion to compel arbitration in a Telephone Consumer Protection Act (TCPA) class action. The details of the case demonstrate that a TCPA compliance program is of little use without proper understanding of how the compliance technology works.

Who Needs a SAN?

Any company who is calling or texting is required by law to suppress phone numbers against the National Do Not Call (DNC) Registry. A SAN (Subscription Account Number) must be purchased and renewed annually in order to download the DNC registry. Many callers find the rules relating to and process for acquiring a SAN to be confusing.

TCPA Risks for Political Campaigns

As we reach the middle of the summer, we are approaching the homestretch of an election year. This means, among other things, that we are near a high water mark for political messaging by means of telephone solicitation. Some callers may be under the mistaken impression that political calls are exempt from the Telephone Consumer Protection Act (TCPA). This is not true.

2020 August Restricted Do Not Call Dates

State Restricted Do Not Call Dates

August 10, 2020 – Victory Day

  • Rhode Island

August 30, 2020 – Huey P. Long Day

  • Louisiana (statutory but not enforced)

Canadian Restricted Do Not Call Dates

August 3, 2020 – Civic Holiday

  • All provinces except Quebec and Yukon