Ahead of its March open meeting, the FCC has published an aggressive agenda with its eyes firmly fixed on the call center industry.
First, the FCC is considering a “range of actions to address problems with offshore call centers.” Some of the considerations include:
- Mandatory standards for English proficiency, including requirements to understand tone, idioms, and culture
- Limits to call volume or traffic that can be handled outside U.S. borders
- A potential “right to transfer” calls to call centers located in the United States
Second, the FCC is looking at further restrictions around phone number availability and use by callers.
Technologies that localize caller ID and/or rotate phone numbers have always faced scrutiny, but the FCC is now considering an outright ban on this practice.
Additional consideration is also being given to limiting the ability of phone companies or dialer providers to assign numbers to callers, which will likely impact how many callers reach their market today.
What will this mean for your business?
How can you have a voice as the FCC considers these changes?
Join us this Thursday for a webinar where CCC’s Chief Product Officer, Isaac Shloss, will host Congressional candidate and TCPA Czar Eric J. Troutman, Founding Partner of Troutman Amin, LLP and President of R.E.A.C.H.
Together, they will review updates on the December NPRM as they stand today and look ahead to what the likelihood of the new NPRM will bring to our industry.
