As dialing technology, AI voice tools, and automated outreach programs evolve, determining who is responsible for a TCPA violation is becoming more complex.
In this webinar, Tammy Glover Fowler and guest John Henson will explore how courts are currently evaluating TCPA responsibility, including the “totality of the circumstances” approach, and what businesses using dialing technology should understand when selecting platforms, managing vendors, and operating outbound programs.
Topics will include:
- How courts determine who “initiated” a call under the TCPA
- Who may be responsible for illegal robocalls?
- What “know your customer” (KYC) oversight can look like for technology providers
- The difference between reactive and non-reactive dialers and why it matters
- Contact center operators managing outbound programs
- Marketing teams using automated outreach or AI voice tools
- Compliance and legal professionals responsible for TCPA risk
- Operations or technology leaders evaluating dialing platforms
Attendees will leave with a clearer understanding of how TCPA responsibility is evaluated by courts today and how organizations can operate more confidently when using automated dialing or AI voice technologies.
This session will be especially valuable for:
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