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TCPA Compliance Webinars

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Watch our compliance webinars from the past. Contact Center Compliance presents an ongoing series of TCPA Compliance Webinars throughout the year. Don't miss out! Register now for our next webinar.

Telemarketing Regulations and compliance seem to be heating up and spreading wide in 2023. Last year, the FTC and AG began addressing concerns about sharing and selling consent directly threatening the lead generation industry. Then, the FCC took its robocalling enforcement to the next level by shutting down a carrier that failed to comply with specific Stir/Shaken protocols. How do we make sense of and prioritize our compliance activity?

Enterprises today are suffering from all-time low answer rates as consumer trust in their cell phones is also at an all-time low. We have entered the era of the robocall epidemic where tens of billions of robocalls are placed each year, killing the average consumer’s trust in answering phone calls. Strategies being used to mitigate mislabeled spam tagging are becoming ineffective. Find out which call deliverability solution is right for your business.

In May 2022, Oklahoma Governor Kevin Stitt signed the Oklahoma Telephone Solicitation Act of 2022 (OTSA) into law. Much like the previous year’s Florida Telephone Solicitation Act (FTSA), it functions as a state-level, miniature version of the Telephone Consumer Protection Act (TCPA). It mimics the federal law’s enforcement mechanisms and penalties and, like the Florida law, centers on autodialer restrictions that are significantly broader than those found within the TCPA’s regulations. The law took effect on November 1, 2022. Join Arvell Craig and Oklahoma attorney Aaron Tiftt as we break down everything you need to know about Oklahoma's new Mini-TCPA.
Join us on September 15 at 10 am PST for an exclusive look at 9 reasons your caller ID is labeled spam likely and what you must do to start fixing them.


Michigan is now proposing its own mini-TCPA. The Michigan Telephone Solicitation Act ( House Bill 6307 ) has recently been introduced with a massive size and scope that businesses need to know about. This bill combines a more expansive robocall restriction than the TCPA, huge UDAAP elements of the TSR, and a remarkably unusual protection of “vulnerable numbers” that looks like Elder Abuse protections.

Join us as Eric J. Troutman and Arvell Craig break down this new act and talk about how it could affect your business.

Eric J. Troutman and Aaron S. Weiss join us for a deep dive into the most important ATDS cases of the last year. Arvell Craig will host and we will end the session with a live Q&A.
It’s a new year but TCPA suits have continued to pour in. Despite the ruling in Facebook, ATDS cases are still cluttering the court’s dockets. But DNC and prerecorded calls cases are really exploding right now.
Here’s the TCPA Law of the Land Half a Year After the Big Supreme Court Ruling Hard to believe it has been six months already, but it's true. Half a year has elapsed since the Supreme Court’s big ruling in Facebook v. Duguid and dozens of rulings have been handed down by the courts since. Developments move quickly and we know it can be tough to keep track. As a result, we’ve brought in the Czar to break it all down for you. Eric J. Troutman—renowned TCPA Czar and editor in chief of—identified all the biggest trends and critical takeaways in a wholly-new presentation prepared just for this webinar.