Watch our compliance webinars, featuring various experts. Contact Center Compliance presents an ongoing series of TCPA Compliance Webinars throughout the year. Don't miss out! Register now for our next webinar.
Compliance is critical, but it doesn’t need to be chaotic. Capitalize on your dials and text, connect with your customers, all while containing and mitigating your risks. In this webinar, we will discuss the latest trends in the ever-evolving regulatory landscape and help you align your compliance strategy with your business.
Since July, 2021 the Florida Telephone Solicitation Act (FTSA) has been the most dreaded of the state level Mini-TCPA statutes.
The statute’s definition of autodialer is famously broad and its $500.00 per call minimum statutory penalties applied regardless of whether a business had an established business relationship with the consumer.
The FTSA has lead to hundreds of lawsuits—most of them class actions—many arising out of text messages that would not have triggered the federal TCPA following the Supreme Court’s Facebook ruling. This meant that text messages were relatively safe to send at the federal level but very dangerous in state court.
Well the Florida Legislature has just passed sweeping changes to the FTSA neutralizing some of its most dangerous provisions. In this critical free webinar we bring together a panel of great lawyers who handle FTSA cases regularly to discuss the impact of the new amendments and how it may change the shape of communication in Florida (and across the nation) moving forward.
During their March 16, 2023 meeting, the FCC considered the Report and Order and Further Notice of Proposed Rulemaking around gaps they have identified in STIR/SHAKEN, Lead Generation, and much more. Join Isaac Shloss, Chief Product Officer at Contact Center Compliance as he meets with consumer protection expert Michele Shuster, a founding partner of Mac Murray & Shuster and General Counsel to PACE. On that call, they will break down the results of the meeting and discuss next steps PACE plans to take to represent the industry as they file comments and work with the regulators to help provide guidance on achieving their goal of consumer protection while still providing consumer choice and effective communication with businesses.
Join us for an informative webinar as we explore the Federal Communications Commission's (FCC) recent proposal on text message blocking and lead generation rules. The FCC Chairwoman, Jessica Rosenworcel, has suggested significant changes that could impact the telemarketing industry. Our expert panelists Eric J, Troutman, Founder of Troutman Firm, and Isaac Shloss, Chief Product Officer at Contact Center Compliance, will provide insights into the proposed rules, discuss the potential implications for businesses, and offer strategies to navigate the changing regulatory landscape. We'll also address how the proposed rules align with the Do Not Call (DNC) List prohibitions and their potential impact on telemarketing campaigns. Don't miss this opportunity to stay informed and get ahead of the curve on these critical regulatory changes. Register now and learn how to unlock the future of telemarketing!
Telemarketing Regulations and compliance seem to be heating up and spreading wide in 2023. Last year, the FTC and AG began addressing concerns about sharing and selling consent directly threatening the lead generation industry. Then, the FCC took its robocalling enforcement to the next level by shutting down a carrier that failed to comply with specific Stir/Shaken protocols.
How do we make sense of and prioritize our compliance activity?
Enterprises today are suffering from all-time low answer rates as consumer trust in their cell phones is also at an all-time low. We have entered the era of the robocall epidemic where tens of billions of robocalls are placed each year, killing the average consumer’s trust in answering phone calls. Strategies being used to mitigate mislabeled spam tagging are becoming ineffective. Find out which call deliverability solution is right for your business.
In May 2022, Oklahoma Governor Kevin Stitt signed the Oklahoma Telephone Solicitation Act of 2022 (OTSA) into law. Much like the previous year’s Florida Telephone Solicitation Act (FTSA), it functions as a state-level, miniature version of the Telephone Consumer Protection Act (TCPA). It mimics the federal law’s enforcement mechanisms and penalties and, like the Florida law, centers on autodialer restrictions that are significantly broader than those found within the TCPA’s regulations. The law took effect on November 1, 2022.
Join Arvell Craig and Oklahoma attorney Aaron Tiftt as we break down everything you need to know about Oklahoma's new Mini-TCPA.
Join us on September 15 at 10 am PST for an exclusive look at 9 reasons your caller ID is labeled spam likely and what you must do to start fixing them.
Michigan is now proposing its own mini-TCPA. The Michigan Telephone Solicitation Act ( House Bill 6307 ) has recently been introduced with a massive size and scope that businesses need to know about. This bill combines a more expansive robocall restriction than the TCPA, huge UDAAP elements of the TSR, and a remarkably unusual protection of “vulnerable numbers” that looks like Elder Abuse protections.
Join us as Eric J. Troutman and Arvell Craig break down this new act and talk about how it could affect your business.