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DNCScrub® | DNC Scrubbing Software

DNCScrub® | DNC Scrubbing Software
DNCScrub® is DNC scrubbing software that leverages a comprehensive database of consumer contact information, enabling companies to efficiently adhere to the latest Telephone Consumer Protection Act (TCPA) and Do Not Call List (DNC) regulations.
 

Get the Most Out of Your Data

Maximize the number of telephone numbers retained in data by applying relevant exemptions while maintaining compliance with complex federal and state laws specific to the type of business and location of the campaign. Our DNC scrub service is a cost-effective and user-friendly way to achieve full Federal and State list suppression while allowing for TCPA wireless and litigant list scrubbing at the same time.

 

Powerful, yet simple to use

Scrub up to 200,000 records per minute or get sub-second responses with our real-time API. Plus, manage all your projects in one place with our easy to use dashboard.

 

Multi-user and multi-location support

Dealing with one or even hundreds of users is simple with our DNC scrubbing tool. Track users in multiple call centers or departments and assign Administrator, Supervisor or Agent user permissions as appropriate. .

 

At-a-Glance Insights

All user actions are logged with their source IP address and can be viewed in audit reports. Get detailed breakdowns on scrubbed files, daily scrub summaries and access to cell phone scrubbing history to monitor and track for safe harbor.

 

Automated to Save Time and Money

Our DNC scrub software allows files to be uploaded in almost any common data format, via our web interface, through SFTP or our easy-to-integrate web service API. The system finds telephone numbers within a file and scrubs them based on parameters set for that campaign.

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DNCScrub Screenshot

Manage all of your DNC scrubbing projects on a single, easy to use dashbaord


Easily identify wireless, VoIP and disconnected phone numbers

Wireless ID℠

Identifies both wireless carrier blocked numbers and ported wireless numbers.

VOIP ID℠

Identifies and removes VoIP numbers, which we recommend treating the same as wireless numbers under TCPA laws.

Disconnect Scrub℠

Get disconnect flags for each phone number to help reduce costs and improve conversion.


Perform retroactive scrubs, location-based scrubs or just scrub a few numbers at a time.

RetroScrub®

Retroactively performs Do Not Call List scrubbing after DNC updates.

GeoScrub℠

Mitigate the risk of a state-specific violation during restricted call dates by running your scrub list against state and federal requirements.

QuickScrub®

Allows users to perform DNC scrubbing online on small batches of phone numbers, or even just a single number.


Manage your internal DNC list and DNC policy all in one place.

Easily Create Your Own Do Not Call Policy in Minutes

Federal Law requires that every entity engaged in any form of telesales (even outsourced campaigns) must maintain a Do Not Call policy. Further, this policy must be provided to consumers upon demand.

Our DNC Policy Editor assists in maintaining customized DNC policies for each project:

  • Our customizable DNC policy template makes it easy to modify to fit your particular situation.
  • Maintain full control over the wording of the policy.
  • Policies are promptly mailed with actual client's information at the top, rather than a boilerplate agency policy.

Internal Do Not Call List Management

We make it simple to manage your company-specific Do Not Call lists. Our easy to use interface allows you to remove or replace telephone numbers individually or in batches over secure file transfer.


Actively monitor your Established Business Relationships.

Get the Most Out of Your Data with EBRMaster℠

Legally call customers on the Do Not Call list by properly leveraging applicable EBR exemptions and automate scrubbing of calling lists to save time and fully mitigate the risk of a violation.

  • Allows you to upload your EBR phone numbers along with the date and type of relationship established
  • Determines the correct expiration date for the state in which customer is located
  • Separates any valid EBR numbers in data
  • EBRMaster℠ is aware of special rules in several states for EBR exemptions for companies in particular verticals
  • Certain account types may set up a separate EBRMaster℠ database for each client
  • No size limit for EBR database
  • Any entry of an EBR phone number into the internal DNC list negates the EBR exemption

Automate Critical Updates for Existing Business Relationships with EBRNotify®

EBRNotify® sends an email notification on a regular basis informing you of existing business relationships that are coming close to their expiration date.

  • Follows all applicable State and Federal laws
  • The customizable notification process allows you to configure on a per-project basis how many days in advance to send expiration warnings and how to group these notifications separately for inquire and purchase-type EBRs.

Customized training for your whole call center.

TCPA and Do Not Call Training for Direct Marketers

Training Master℠ enables you to easily comply with Federal requirements that mandate your team to complete TCPA and DNC training. Our customizable DNC training modules are designed to quickly get your agents and supervisors up to speed on the latest TCPA and Do Not Call regulations.

  • Access cloud-based training videos anywhere, anytime
  • Training and testing programs are fully customizable
  • Designed to meet contact center agents’ training needs
  • Provides added Safe Harbor defense with certificates for each course completed
  • Provides detailed reporting and monitoring
  • Cost-effective solution for training management

Want to learn more? Schedule a meeting with us.

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