Log in

Skip to content
Schedule a Meeting

DNCScrub®

Do not call list scrubber

DNCScrub® is DNC lead scrubbing software that leverages a comprehensive database of consumer contact information, enabling companies to efficiently adhere to the latest Telephone Consumer Protection Act (TCPA) and Do Not Call List (DNC) regulations.

Hero

Get the most out of your data

Maximize the number of telephone numbers retained in data by applying relevant exemptions while maintaining compliance with complex federal and state laws specific to the type of business and location of the campaign. Our DNC list scrubber is a cost-effective and user-friendly way to achieve full Federal and State list suppression while allowing for TCPA wireless and litigant list scrubbing at the same time.

Module2_dncs-min[1]

Powerful, yet simple to use

Scrub up to 200,000 records per minute or get sub-second responses with our real-time API. Plus, manage all your projects in one place with our easy to use dashboard.

TC_Module_1-min[1]

Multi-user & multi-location support

Dealing with one or even hundreds of users is simple with our DNC scrubbing tool. Track users in multiple call centers or departments and assign Administrator, Supervisor or Agent user permissions as appropriate.

Module_3_dncs-min[1]

At-a-glance insights

All user actions are logged with their source IP address and can be viewed in audit reports. Get detailed breakdowns on scrubbed files, daily scrub summaries, and access to cell phone scrubbing history to monitor and track for safe harbor.

Header_dncs-min[1]

Automated to save time & money

Our DNC scrub software allows files to be uploaded in almost any common data format, via our web interface, through SFTP or our easy-to-integrate web service API. The system finds telephone numbers within a file and scrubs them based on parameters set for that campaign.

Ingetrations-min[1]

Easily identify wireless, VoIP & disconnected phone numbers

Wireless ID℠

Identifies both wireless carrier blocked numbers and ported wireless numbers.

VoIP ID℠

Identifies and removes VoIP numbers, which we recommend treating the same as wireless numbers under TCPA laws.

Disconnect Scrub℠

Get disconnect flags for each phone number to help reduce costs and improve conversion.

Perform retroactive scrubs, location-based scrubs or just scrub a few numbers at a time

RetroScrub®

Retroactively performs Do Not Call List scrubbing after DNC updates.

GeoScrub℠

Mitigate the risk of a state-specific violation during restricted call dates by running your scrub list against state and federal requirements.

QuickScrub®

Allows users to perform DNC scrubbing online on small batches of phone numbers, or even just a single number.

Manage your internal DNC list and DNC policy all in one place.

Easily create your own do not call policy in minutes

Federal Law requires that every entity engaged in any form of tele-sales (even outsourced campaigns) must maintain a do not call policy. Further, this policy must be provided to consumers upon demand.

Our DNC Policy Editor assists in maintaining customized DNC policies for each project:

  • Our customizable DNC policy template makes it easy to modify to fit your particular situation
  • Maintain full control over the wording of the policy
  • Policies are promptly mailed with actual client's information at the top, rather than a boilerplate agency policy

Internal do not call list management

We make it simple to manage your company-specific do not call lists. Our easy to use interface allows you to remove or replace telephone numbers individually or in batches over secure file transfer.

Actively monitor your established business relationships

Get the most out of your data with EBRMaster℠

Legally call customers on the Do Not Call list by properly leveraging applicable EBR exemptions and automate scrubbing of calling lists to save time and fully mitigate the risk of a violation.

  • Allows you to upload your EBR phone numbers along with the date and type of relationship established
  • Determines the correct expiration date for the state in which customer is located
  • Separates any valid EBR numbers in data
  • EBRMaster℠ is aware of special rules in several states for EBR exemptions for companies in particular verticals
  • Certain account types may set up a separate EBRMaster℠ database for each client
  • No size limit for EBR database
  • Any entry of an EBR phone number into the internal DNC list negates the EBR exemption

Automate critical updates for existing business relationships with EBRNotify®

EBRNotify® sends an email notification on a regular basis informing you of existing business relationships that are coming close to their expiration date.

  • Follows all applicable State and Federal laws
  • The customizable notification process allows you to configure on a per-project basis how many days in advance to send expiration warnings and how to group these notifications separately for inquire and purchase-type EBRs

Why DNC

What sets us apart?

check icon

Experience that matters

check icon

Built from real cases

check icon

Robust API integration

check icon

Guaranteed protection

Experience that matters

Experience that matters

With over 20 years of call center compliance business under our belts, we have performed over 70 billion phone number scrubs.

Schedule a Meeting
Built from real cases

Built from real cases

Every phone number is matched against a real case file so you can minimize risk while maximizing the phone numbers you keep.

Schedule a Meeting
Robust API integration

Robust API integration

We integrate with popular dialing platforms and offer guaranteed 99.9% uptime and redundant backups in multiple locations.

Schedule a Meeting
Guaranteed protection

Guaranteed protection

We’re proud that none of our clients have ever incurred a violation, lawsuit, or fine because of inaccurate data.

Schedule a Meeting

Want to see DNCScrub® in action?

Schedule a meeting with one of our compliance experts today

Schedule a Meeting

DNCScrub® FAQs

What is DNC scrubbing, and why is it important for compliance?
DNC scrubbing ensures that your list of phone numbers is free from contacts registered on the Do Not Call (DNC) list, helping to prevent legal violations and spam complaints. With services like real-time scrubbing and litigator scrubbing, Contact Center Compliance helps businesses adhere to TCPA regulations, reducing the risk of fines and maintaining a clean contact list.
What to look for in cell phone number scrubbing software?
You want DNC scrubbing software that will help you easily comply with Federal and State DNC regulations, manage your Internal DNC list, and take advantage of Established Business Relationship (EBR) exemptions.
Do aged leads have to be scrubbed for DNC compliance?
Yes they do. New numbers are being added to the DNC list every day. Additionally, numbers can become disconnected, reassigned, or ported from landline to wireless. It is also a legal requirement that all marketers check their lists against the National Do Not Call Registry at least every 31 days to maintain Do Not Call compliance.
How does DNC scrubbing improve email deliverability?
By regularly cleaning your email lists, including removing inactive subscribers, duplicate contacts, and invalid addresses, you can improve email deliverability. This helps reduce bounce rates, avoid spam folders, and improve conversion rates in email campaigns, ensuring a higher click-through rate and better engagement.
Do I need to scrub against the Do Not Call List for cell phone numbers?
Yes. The Telephone Consumer Protection Act (TCPA) prohibits telemarketing calls to mobile phone numbers without prior express written consent. It is not enough to have implied consent. Therefore cell phone numbers on the Do Not Call list are doubly prohibited.
How do I maintain a clean list for my email marketing campaigns?
Maintaining a clean email list involves regular email list segmentation, removing inactive subscribers, and ensuring real-time updates with an email verifier. Contact Center Compliance offers services to help manage re-engagement emails and unsubscribed contacts to optimize your email provider’s performance and increase engagement with marketing emails.
What are the benefits of using real-time scrubbing for my marketing lists?
Real-time scrubbing ensures that your contact lists remain up-to-date and compliant with the latest regulations, such as TCPA. It reduces the risk of contacting litigious individuals or hitting spam traps, improving accuracy rates and protecting your brand from legal actions. Additionally, using real-time scrubbing for email lists helps avoid spam filters, leading to a more successful marketing campaign.
How does Contact Center Compliance support TCPA compliance for B2B businesses?
For B2B sales teams, Contact Center Compliance provides comprehensive TCPA compliance tools, including our TCPA API for seamless integration with existing systems. Our services include DNC Source, real-time scrubbing database solutions, and customizable compliance policies, giving your marketing team complete control and maximum efficiency in maintaining compliance with both federal and state regulations.
What are the advantages of using email scrubbing services?
The key advantages of email scrubbing include reduced bounce rates, improved conversion rates, and better email domain reputation. It helps ensure your marketing emails reach the right audience by removing invalid email addresses, duplicate contacts, and unsubscribed contacts, leading to more efficient email campaigns and better overall email metrics.
How much is DNC scrubbing pricing?
Our DNCScrub® product has a variable cost based on the number of records you plan to scrub (service tiers). We offer both monthly recurring and one-time pricing options to fit your compliance needs.
Do I need to have a Subscription Account Number (SAN)?
Yes. A subscription to the National Do Not Call list is required to use DNCScrub®. Your subscription includes up to 5 area codes for free, with additional area codes priced individually. A subscription can be obtained directly from the Federal Trade Commission (FTC) at: https://telemarketing.donotcall.gov