Eric Troutman is the Czar of TCPAWorld and one of the country’s prominent class action defense lawyers. He is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 300 national TCPA class actions and has litigated over a thousand individual TCPA cases in his role as national strategic litigation counsel for call center operators, lead providers, retailers, banks and finance companies. He frequently advocates before the FCC for TCPA sanity and helps industry participants build TCPA-compliant processes, policies and systems.

Michele Shuster is a founding partner of Mac Murray & Shuster LLP and former Chief of the Ohio Attorney General’s Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of privacy, advertising, and other consumer protection matters. Michele regularly represents clients in matters before the FCC, FTC, and state attorneys general, conducts regulatory compliance audits and provides defense in government enforcement actions.

One of the best known names in the marketing legal world, Puja has vast experience defending and counseling businesses on consumer protection laws including the Telephone Consumer Protection Act (“TCPA”), Fair Credit Reporting Act and a host of privacy-related statutes. She has provided legal oversight on an enterprise basis to major direct-to-consumer brands and defended some of the largest companies in the nation in major federal court litigation--earning her the title of "Queenie" of the TCPAWorld. As their General Counsel, Puja helps Digital Thrive assure peak consumer experience through deft adherence to all applicable consumer protection statutes and regulations.

Will Maxson is an Assistant Director of the FTC’s Division of Marketing Practices, where he previously served as Staff Attorney and Program Manager for Do Not Call Enforcement. Before joining the FTC, Mr. Maxson was a litigation associate at Jones Day and at Wiley Rein. He also served as a law clerk for Judge Danny Reeves, U.S. District Court, Eastern District of Kentucky. Mr. Maxson received a BA from Vanderbilt University and graduated cum laude from the University of Michigan Law School.

Peggy Daley has over 25 years of experience in investigations, data analytics, dispute resolution, and regulatory compliance. She has conducted hundreds of trade secret theft, fraud, and hacking investigations on behalf of Boards of Directors and outside counsel. Ms. Daley has testified at regulatory and sanctions hearings and also serves as an expert witness in matters relating to fraud, data privacy, data analytics, TCPA, and data security. Ms. Daley is a frequent lecturer on topics of data privacy, data security, fraud, and intelligence gathering.

Aaron Weiss is recognized for his national litigation practice focused on telecommunications law, class actions and consumer claims. He has extensive experience in litigating matters under the Telephone Consumer Protection Act, of note is his precedent-setting Florida TCPA decisions. In addition to TCPA Aaron frequently litigates class action cases under a broad variety of consumer protection statutes, including the Fair Credit Reporting Act (FCRA); the Fair and Accurate Credit Transactions Act (FACTA); the Fair Debt Collection Practices Act (FDCPA); and the Florida Consumer Collection Practices Act (FCCPA).

Rob Seaver has been involved in the digital world for as long as there’s been one. A nationally recognized speaker and consultant, he has been on stage for companies such as HP, Konica-Minolta, and Gannett. His passion for Performance Marketing, make him one of the most sought out consulting experts for national brands today.

Tom Rocca has over 32+ years in customer service and contact center technology re-engineering for contact centers. He keeps a continual focus on enhanced brand management, the customer life cycle and supporting a multi-channel marketing strategy. Since 1993, he has been a very active member of SOCAP International / Society of Consumer Affairs Professionals and is the current president of the Georgia chapter and is a past SOCAP National Board of Director. Tom has served on the National Board of ICSA (International Customer Service Association) and a past Georgia Chapter President. He is on the planning team of CXPA Atlanta, Customer Experience Professional Association, in Georgia & Florida.