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Florida TCPA Compliance Summit

Clearwater Beach, FL | December 6th and 7th, 2021

About the Event

While the landscape of telemarketing regulations is always shifting, the amount of upheaval in recent months has been especially pronounced. Marketers can be forgiven if they’ve occasionally found themselves searching for proper footing post-Facebook, post-Barr, and as Creasy is being appealed.

It is challenging to keep current with the rules, thanks to all the new laws, precedent-setting court cases, and declaratory rulings. However, since the litigators and professional plaintiffs never stop adjusting, neither can you. We help marketing professionals stay abreast of the current state of TCPA regulations and litigation through our annual compliance summits. Book your ticket now and learn what industry professionals are doing to stay ahead of the curve.

Join us at Sheraton Sand Key Resort on December 6th and 7th, 2021, for two days of content with our diverse panel of legal minds and industry experts. Network with our speakers and with fellow compliance and privacy professionals.

COVID-19 Information

We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

In accordance with Marriott guidelines, fully vaccinated persons are not required to wear face coverings or social distance during the event in indoor or outdoor areas. Unvaccinated attendees must continue to wear face coverings and practice social distancing when they are inside.

Event Sponsors

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Active Prospect

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Summit Speakers

John joe

Eric J. Troutman

Partner at Squire Patton Boggs

Eric Troutman is the Czar of TCPAWorld and one of the country’s prominent class action defense lawyers. He is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 300 national TCPA class actions and has litigated over a thousand individual TCPA cases in his role as national strategic litigation counsel for call center operators, lead providers, retailers, banks and finance companies. He frequently advocates before the FCC for TCPA sanity and helps industry participants build TCPA-compliant processes, policies and systems.

John joe

Michele Shuster

Partner, CIPP/US, CECP Mac Murray & Shuster LLP

Michele Shuster is a founding partner of Mac Murray & Shuster LLP and former Chief of the Ohio Attorney General’s Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of privacy, advertising, and other consumer protection matters. Michele regularly represents clients in matters before the FCC, FTC, and state attorneys general, conducts regulatory compliance audits and provides defense in government enforcement actions.

John joe

Aaron S. Weiss

Partner at Carlton Fields

Aaron Weiss is recognized for his national litigation practice focused on telecommunications law, class actions and consumer claims. He has extensive experience in litigating matters under the Telephone Consumer Protection Act, of note is his precedent-setting Florida TCPA decisions. In addition to TCPA Aaron frequently litigates class action cases under a broad variety of consumer protection statutes, including the Fair Credit Reporting Act (FCRA); the Fair and Accurate Credit Transactions Act (FACTA); the Fair Debt Collection Practices Act (FDCPA); and the Florida Consumer Collection Practices Act (FCCPA).

John joe

Puja Amin

Corporate Counsel at loanDepot

Puja is Corporate Counsel overseeing marketing compliance and litigation defense for one of the nation’s most highly-regarded mortgage originators - LoanDepot. Before joining loanDepot, she was a critical member the Czar’s team where she defended some of the nation’s largest financial institutions.

John joe

Peggy Daley

Managing Director at Berkeley Research Group

Peggy Daley has over 25 years of experience in investigations, data analytics, dispute resolution, and regulatory compliance. She has conducted hundreds of trade secret theft, fraud, and hacking investigations on behalf of Boards of Directors and outside counsel. Ms. Daley has testified at regulatory and sanctions hearings and also serves as an expert witness in matters relating to fraud, data privacy, data analytics, TCPA, and data security. Ms. Daley is a frequent lecturer on topics of data privacy, data security, fraud, and intelligence gathering.

John joe

Ryan Thurman

Director of Sales at Contact Center Compliance

Ryan has been part of the Contact Center Compliance organization since 2004 with a total combined 20-year tenure in the contact center and account receivables industry. Ryan is an expert in State and Federal telemarketing and privacy regulations including DNC and TCPA as well as contact center data and CallerID technologies. Before joining Contact Center Compliance, Ryan was the VP of Sales for a contact center lead generation platform. Ryan has spearheaded multiple technology integrations with contact center platforms and is a sought-after expert for TCPA compliance and call deliverability.

Summit Agenda

Sunday, December 5th

  • 6:30 PM - Welcome Reception!
    Join us for cocktails and nibbles at an exclusive pre-show gathering the night before the summit. Network with attendees, speakers, and the Contact Center Compliance staff putting on the show!

Monday, December 6th

  • 7:00 AM - Registration and Check-in
  • 8:00 AM - Introductions with Arvell Craig
  • 8:15 AM - Michele Shuster - Privacy, the Game Show
  • 10:15 AM - Eric J. Troutman - Current State of the TCPA: The Critical Stuff You Need to Know Right Now
  • 12:00 PM - Complimentary lunch
  • 12:45 PM - Puja Amin - How to Manage Compliance with In-House Counsel
  • 1:45 PM - Panel: Preventing Class Actions Through Technology and Tools - Puja Amin, Peggy Daley, & Aaron S. Weiss
  • 3:00 PM - Panel: Call Deliverability - Eric J. Troutman, Michele Shuster & Ryan Thurman
  • 4:00 PM - Q&A with Open Bar
  • 7:00 PM - Complimentary Networking Dinner
  • 8:30 PM - Compliance After Dark - A fireside Q&A with the speakers

Tuesday, December 7th

  • 8:00 AM - Aaron Weiss - Everything You Ever Wanted to Know About Florida’s Mini TCPA* But Were Afraid to Ask
  • 10:15 AM - Michelle Shuster & Eric J. Troutman - Regulatory Predictions
  • 12:15 PM - Complimentary Lunch
  • 1:00 PM - Peggy Daley - Build a Successful Compliance Strategy with Proper Documentation
  • 3:00 PM - Q&A with our panel of speakers

Special Room Rate Available for Registrants

The room block is now sold out. But you can still book a room directly with the hotel.

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Event Location

Sheraton Sand Key Resort
1160 Gulf Blvd, Clearwater Beach, FL 33767

Complimentary on-site parking and electric charging stations.


About the Venue

Make a splash at Sheraton Sand Key Resort, a waterfront hotel on Florida's Gulf Coast. Belonging to Clearwater Beach, this family-friendly resort offers an enviable location steps from Sand Key Park's nature trails and surf-ready beaches. Head further afield to experience Pier 60, Clearwater Marine Aquarium and ocean adventures like Captain Memo's Pirate Cruise and Starlight Majesty Dinner Cruise.

Florida TCPA Compliance Summit