Automatic Telephone Dialing System

A frieze above the entrance to the FTC building

Webinar Recap: Breaking Down the FTC’s New Telemarketing Enforcement Sweep

We recently hosted a webinar entitled Breaking Down the FTC's New Telemarketing Enforcement Sweep. Hosted by Contact Center Compliance’s Chief Product Office, Isaac Shloss and featuring Eric J.

Call center operators sitting in their cubicles, wearing headsets, depicted from behind

Webinar Recap: What You Need to Know About Upcoming FCC Rulemaking, Exemptions, Robocall Mitigation, and More

Recently we hosted a entitled What You Need to Know About Upcoming FCC Rulemaking, Exemptions, Robocall Mitigation, and More. Hosted by Contact Center Compliance’s Chief Product Officer, Isaac Shloss, and with our esteemed guest Michele Shuster, Partner at MacMurray & Shuster LLP, this webinar covered a variety of important topics with nuance and depth.

Sunrise over cliffs in front of a lake, Great Salt Plains State Park, Oklahoma

OTSA Class Action Filed Against Office Depot

The Oklahoma Telephone Solicitation Act (OTSA) went into effect late last year and we are now beginning to see notable litigation resulting from it. Earlier this year, a class action was filed against Office Depot alleging violations of the OTSA’s dangerous autodialer restrictions.

A hand holds a smartphone while another hand presses a number on the phone

Compliance Refresher: What Is TCPA Consent?

Often the most punitive aspects of telemarketing regulations are reserved for autodialed calls made without proper consent. This is a significant component of the federal Telephone Consumer Protection Act (TCPA) as well as state-level laws such as the Florida Telephone Solicitation Act (FTSA) and Oklahoma Telephone Solicitation Act (OTSA).

Two people walk under palm trees alongside a narrow waterway in Miami, high rises are visible on the other side of the water

What to Know About Calling In Florida

Florida Governor Ron DeSantis signed amendments to the Florida Telephone Solicitation Act (FTSA) on May 26.

A boat sits in the water in Baltimore's inner harbor at dusk, buildings new and old are visible in the background

Maryland Governor Signs Stop the Spam Calls Act of 2023 Into Law

Earlier this month, Maryland Governor Wes Moore signed the Stop the Spam Calls Act of 2023 into law, bringing new telemarketing regulations to the state. The law is mostly intended to prevent deceptive spoofing and unconsented marketing calls.

The colorful facades of buildings and palm trees in Fort Myers, Florida

Webinar Recap – FTSA Amendments

We recently hosted a webinar titled FTSA De-Fanged? Everything You Need to Know RIGHT NOW About the Amendments to Florida’s Dreaded Mini-TCPA. The webinar featured a panel of Eric J. Troutman, Partner at Troutman Amin, LLP; Jenniffer Cabrera, Associate at Troutman Amin, LLP; Aaron S.

A woman in a blue shirt wears a headset telephone and looks at a computer screen

Compliance Refresher: Calling Florida and Oklahoma

State-level telemarketing laws are nothing new. In fact, many states’ laws predate the federal Do Not Call (DNC) Registry and Telephone Consumer Protection Act (TCPA). But level of risk associated with state telemarketing regulations has increased precipitously in recent years, particularly in Florida and Oklahoma.

The Seattle Skyline with the Space Needle in the foreground

Washington State Legislature Passes New Telemarketing Law

For the second consecutive year, Washington’s state legislature has passed new legislation making the state’s telemarketing regulations more stringent. The bill, HB 1051, changes several aspects of the state’s regulations.

Woman dressed in blue jeans prepare to grab shopping bags placed in front of her.

March Grab Bag

We have gathered some notable stories from the past month.

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