Class Actions

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Eleventh Circuit Rules that One Text Message Is Sufficient for Standing

Last month, the Eleventh Circuit issued a ruling in Drazen v. Pinto that overturned a lower court decision and set a precedent that the receipt of a single, unwanted text message constitutes sufficient harm to confer Article III standing.

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Webinar Recap: What You Need to Know About Upcoming FCC Rulemaking, Exemptions, Robocall Mitigation, and More

Recently we hosted a entitled What You Need to Know About Upcoming FCC Rulemaking, Exemptions, Robocall Mitigation, and More. Hosted by Contact Center Compliance’s Chief Product Officer, Isaac Shloss, and with our esteemed guest Michele Shuster, Partner at MacMurray & Shuster LLP, this webinar covered a variety of important topics with nuance and depth.

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OTSA Class Action Filed Against Office Depot

The Oklahoma Telephone Solicitation Act (OTSA) went into effect late last year and we are now beginning to see notable litigation resulting from it. Earlier this year, a class action was filed against Office Depot alleging violations of the OTSA’s dangerous autodialer restrictions.

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Sixth Circuit Rules a Single RVM Constitutes Sufficient TCPA Harm

Earlier this month, the Sixth Circuit Court of Appeals ruled that the receipt of a single ringless voicemail (RVM) was sufficient to satisfy the Article III requirements for standing in a Telephone Consumer Protection Act (TCPA) class action.

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May 2023 TCPA Grab Bag

May 2023 was a busy news month for telemarketing compliance and deliverability.

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TCPA Class Action Against L'Oréal Centers on Opt-Outs

This week, a plaintiff filed a Telephone Consumer Protection Act (TCPA) class action against cosmetics giant L'Oréal. The complaint alleges that the defendant failed to heed opt out requests and continued to send the plaintiff text messages.

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Compliance Refresher: Calling Florida and Oklahoma

State-level telemarketing laws are nothing new. In fact, many states’ laws predate the federal Do Not Call (DNC) Registry and Telephone Consumer Protection Act (TCPA). But level of risk associated with state telemarketing regulations has increased precipitously in recent years, particularly in Florida and Oklahoma.

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Compliance Refresher: Why Text Messaging Is Still Risky Post-Facebook

The Supreme Court’s decision in Facebook v. Duguid changed many aspects of Telephone Consumer Protection Act (TCPA) compliance.

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January Compliance and Deliverability News Grab Bag

Once again, there are a number of notable stories from the past month relating to Telephone Consumer Protection Act (TCPA) compliance, Florida Telephone Solicitation Act (FTSA) compliance, and call deliverability that are worth gathering in one blog post.

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Real Estate Company Reaches $40 Million TCPA Settlement

Real estate franchisor Keller Williams agreed to settle a Telephone Consumer Protection Act (TCPA) class action for $40 million. The settlement is in response to complaints covering a wide variety of alleged violations—National Do Not Call (DNC) Registry violations, internal DNC list violations, prerecorded voice violations, and automatic telephone dialing system (ATDS) violations.

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