The FTC announced today that it, along with 10 state attorneys general, have settled most of the charges in a lawsuit they previously brought against Caribbean Cruise Line, Inc.
We are used to seeing the FCC and the FTC go after the big fish--larger companies who have generated numerous complaints and usually thousands of alleged violations.
Don't overlook state regulations during this month including Presidents' Day on February 16th. There are also restrictions for Marti Gras (strange but true). Alabama, Louisiana, Mississippi, Rhode Island, and Utah all prohibit outbound calls on Presidents' Day, February 16th.
Twitter recently had their motion to dismiss denied in a case that presents several alarming legal trends for the call center industry. Two primary issues stand out in this case. First, the number that received a text message from Twitter was a “recycled” number.
2014 saw an increase in TCPA litigation, especially class action litigation, as well as significant FTC and FCC enforcement. In 2014, we grappled with what the new “written consent” standard meant, and dozens of TCPA-related petitions were filed with the FCC. New risks related to VoIP and wireless lines emerged.
