Wireless Carrier ‘Trust Score’ Could Be New Barrier to Political Text Message Campaigns
The regulatory issues faced by political text message campaigns is a frequent topic that we cover on this blog.
FCC
Contact Center Compliance Consent Masterclass: Volume 1 Rewind
On March 10, Contact Center Compliance hosted the Consent Masterclass Series Part 1with Eric J. Troutman and Daniel Delnero from Squire Patton Boggs, Puja Amin from LoanDepot, and Jeremy Gladstone from Capital One.
What Is a Robocall?
At first glance, it may seem like too rudimentary a question to even bother considering: what is a robocall? But try to answer it with any degree of specificity or legal precision and the ambiguity becomes clear. “Robocall” is a colloquial term of significant political and rhetorical consequence.
2021 TCPA Compliance Trends
There’s been a trend in outbound sales and lead generation over the last few years. You might describe it as a gradually constricting strangle on the ability of outbound call centers to actually get through to consumers. It’s no secret that this trend runs a parallel course with the trends of increasing TCPA compliance restrictions and other FCC led efforts to shield consumers from telemarketing abuse.
One Year Later: Tracking the Implementation of the TRACED Act
December 30, 2020 marks the one year anniversary of President Donald Trump signing the Pallone-Thune TRACED Act into law. The law, whose name is an acronym for Telephone Robocall Abuse Criminal Enforcement and Deterrence, is the first major federal telemarketing legislation in more than a decade.
FCC Fines Telemarketer $10 Million for Caller ID Spoofing
The Federal Communications Commission (FCC) levied an enormous fine against a San Diego-based telemarketer for violations of the Truth in Caller ID Act. The $10 million fine arises from a robocall campaign related to a 2018 election for a seat in the California Assembly.
Is the TCPA Only for Cell Phones?
This is part of our ongoing series, Your Questions Answered. If you'd like to ask a question for a future entry, please fill out the form at the bottom.
What Is TCPA Express Consent?
This is part of our ongoing series, Your Questions Answered. If you'd like to ask a question for a future entry, please fill out the form at the bottom.
What Is TCPA Compliance?
This is part of our ongoing series, Your Questions Answered. If you'd like to ask a question for a future entry, please fill out the form at the bottom.
What Are the Penalties Associated with TCPA Violations?
This is the first entry in our new series, Your Questions Answered, in which we give detailed answers to TCPA and DNC questions asked by our readers. If you'd like to ask a question for a future entry, there is a form at the bottom of the page.