Autumn Telemarketing Regulations: A Cornucopia of Enforcement and Litigation
Thanksgiving is coming up soon and marketers may well find themselves thankful that they are not in regulatory hot water like the callers in the following cases.
FCC
Call Deliverability Is a Priority for Marketers in the STIR/SHAKEN Era
The Telephone Consumer Protection Act (TCPA) was signed into law in 1991—eons ago with regards to telecommunications technology. At the time that the law was drafted and passed, one of the primary regulatory concerns was the then-prevalent practice of sending junk faxes. Now, in the smartphone era, regulators are far more concerned with robocalls.
Summer Compliance News Roundup
2021 has already been an eventful year for compliance.
Telemarketing and the Cannabis Industry
The legality of the cannabis industry varies wildly from state to state, and even between localities within individual states. Many cannabis companies spend considerable time and resources navigating this confusing legal and regulatory landscape. However, they often fail to understand another risky, similarly complex legal infrastructure: the world of telemarketing regulations.
FCC Chair Rosenworcel Announces Additional Robocall Actions
Following up on last month’s actions, the Federal Communications Commission (FCC) has announced a set of three robocall actions under the tenure of Acting Chair Jessica Rosenworcel.
Wireless Carrier ‘Trust Score’ Could Be New Barrier to Political Text Message Campaigns
The regulatory issues faced by political text message campaigns is a frequent topic that we cover on this blog.
Contact Center Compliance Consent Masterclass: Volume 1 Rewind
On March 10, Contact Center Compliance hosted the Consent Masterclass Series Part 1with Eric J. Troutman and Daniel Delnero from Squire Patton Boggs, Puja Amin from LoanDepot, and Jeremy Gladstone from Capital One.
What Is a Robocall?
The practical consequences of telemarketing regulation and the outcomes of telemarketing litigation often turn on how key terminology in regulatory legislation and rules is interpreted. As seen with the ongoing debate over how to interpret the Telephone Consumer Protection Act’s (TCPA) definition of “automatic telephone dialing system (ATDS),” this can be an issue even with terms that are explicitly defined in federal statutes. For a term such as “robocall” that lacks a clear definition, this can be significantly more complicated.
2021 TCPA Compliance Trends
There’s been a trend in outbound sales and lead generation over the last few years. You might describe it as a gradually constricting strangle on the ability of outbound call centers to actually get through to consumers. It’s no secret that this trend runs a parallel course with the trends of increasing TCPA compliance restrictions and other FCC led efforts to shield consumers from telemarketing abuse.
One Year Later: Tracking the Implementation of the TRACED Act
December 30, 2020 marks the one year anniversary of President Donald Trump signing the Pallone-Thune TRACED Act into law. The law, whose name is an acronym for Telephone Robocall Abuse Criminal Enforcement and Deterrence, is the first major federal telemarketing legislation in more than a decade.