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Free call deliverability test

FCC Rulemaking

Webinar Recap: The FCC's NPRM - What's Next?

We recently broadcast a webinar titled The FCC's NPRM - What's Next? Our host, Contact Center Compliance’s Chief Product Officer Isaac Shloss, and our guest, MacMurray & Shuster Partner Michele Shuster, discussed the Federal Communications Commission’s (FCC) ongoing process of implementing its Notice of Proposed Rulemaking (NPRM) on lead generation and text messaging.

Healthcare Calls Face Deliverability Challenges

Calling and messaging is an essential facet of modern healthcare. But even the most compliant healthcare callers are facing a new challenge that seriously impedes their ability to communicate with patients: the risk of calls being marked as spam or not being received due to the new regime of call blocking and labeling policies, apps, and regulations.

Call Deliverability News Grab Bag

Call deliverability is becoming the most important frontier in regulatory battles for callers. Thanks to a confluence of factors, regulatory regimes have focused increasing attention on shutting off illegal robocall traffic before it can reach consumers, even if that comes at the expense of legitimate callers. Here are some recent news stories relating to this ongoing challenge.