FCC Rulemaking

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Webinar Recap: The FCC's NPRM - What's Next?

We recently broadcast a webinar titled The FCC's NPRM - What's Next? Our host, Contact Center Compliance’s Chief Product Officer Isaac Shloss, and our guest, MacMurray & Shuster Partner Michele Shuster, discussed the Federal Communications Commission’s (FCC) ongoing process of implementing its Notice of Proposed Rulemaking (NPRM) on lead generation and text messaging.

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Webinar Recap: Exploring FCC's Proposed Regulations on Text Messages and Lead Generation

We recently hosted a webinar entitled Exploring FCCs Proposed Regulations on Text Messages and Lead Generation, moderated by Contact Center Compliance’s Chief Product Officer, Isaac Shloss. Our guest—Eric J.

FCC Chair Proposes Significant New Text-Blocking, Lead Generation Rules

On Wednesday, February 22, Federal Communications Commission (FCC) Chairwoman Jessica Rosenworcel proposed new rules about text messages and lead generation that could have significant consequences for the telemarketing industry.

FCC Reconsiders Consent Standards Related to TRACED Act Exemption Review

On December 27, nearly 3 years to the day since the passage of the TRACED Act, the Federal Communications Commission (FCC) continued to tweak the law’s implementation with an Order on Reconsideration and Declaratory Ruling that addressed industry criticism of previous TRACED Act mandated rulings.

FCC Adopts Rule That Ringless Voicemails Are Robocalls

On November 21, the Federal Communications Commission (FCC) issued a declaratory ruling and order officially confirming that ringless voicemail (RVM) calls are subject to the Telephone Consumer Protection Act’s (TCPA) restrictions on robocalls.

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FCC Tells Service Providers to Shut Off Traffic for Student Loan Scam Robocallers

On Thursday November 10, the Enforcement Bureau of the Federal Communications Commission (FCC) issued a public notice notifying U.S.-based voice service providers that they may block robocalls from a particular voice service provider whom the FCC had identified as being

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Healthcare Calls Face Deliverability Challenges

Calling and messaging is an essential facet of modern healthcare. But even the most compliant healthcare callers are facing a new challenge that seriously impedes their ability to communicate with patients: the risk of calls being marked as spam or not being received due to the new regime of call blocking and labeling policies, apps, and regulations.

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Ninth Circuit Affirms That B2B Texts Are Subject to the TCPA

Last week the Ninth Circuit issued a ruling in a Telephone Consumer Protection Act (TCPA) class action reversing a lower court decision on the application of the TCPA’s regulations to business-to-business (B2B) text messages.

FCC Proposes Extending STIR/SHAKEN Protocols to Text Messages

Yesterday, the Federal Communications Commission (FCC) released a notice of proposed rulemaking (NPRM) the relates to a potential plan to extend STIR/SHAKEN call authentication protocols to text messages.

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Call Deliverability News Grab Bag

Call deliverability is becoming the most important frontier in regulatory battles for callers. Thanks to a confluence of factors, regulatory regimes have focused increasing attention on shutting off illegal robocall traffic before it can reach consumers, even if that comes at the expense of legitimate callers. Here are some recent news stories relating to this ongoing challenge.

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